District Manager - Central PA

MAJIK Rent To Own•Upper Augusta Township, PA

3d•Onsite

About The Position

The District Manager builds consistently successful, manager-led stores that meet key performance indicators and financial goals while supporting the company’s culture and core values. The role sets clear goals for each store, ensures every Store Manager maintains a documented plan, and follows up until results are sustained. Performance is evaluated based on individual store results within the district. The District Manager coaches, mentors, teaches, trains, and develops store leaders to achieve business results. When needed, the role takes an active part in store processes to ensure basic expectations are met. Long-term success means Store Managers can plan, lead teams, achieve goals, solve problems, and develop people without constant intervention. The role owns district financial and operational performance; develops and monitors store and district plans; visits stores to review results, compliance, safety, and execution; and develops Store Managers and their teams. It ensures consistent training, standards, customer service, and compliance across the district. The position is field-based, involves frequent travel between stores, and may include occasional overnight travel.

Requirements

At least 3 years of multi-unit retail management experience, or at least 5 years as a successful Store Manager.
Proven record of achieving sales, profit, and collections or account-retention goals.
Experience hiring, coaching, evaluating, and documenting performance for managers or supervisors.
Strong working knowledge of P&L statements, budgets, payroll, and inventory controls.
Comfort with weekly reporting, spreadsheets, and store systems.
High school diploma or equivalent.
Valid driver’s license, a motor vehicle record insurable by the provider, and reliable transportation for daily travel between stores.
Ability to stand and walk for extended periods and safely lift, move, and carry up to 50 pounds independently, with or without reasonable accommodation; heavier items require team assistance or appropriate safety equipment.
Ability to travel frequently between stores and occasionally overnight for meetings or training.
Ability to work some evenings and weekends based on business needs.

Responsibilities

Own district results, including net profit, customers versus budget, weekly expected versus budget, percentage of rent collected, COGS, and payroll.
Review store results against budget, distinguish short-term fluctuations from trends, and set store-specific actions to close performance gaps.
Report key store metrics and improvement plans to leadership regularly.
Teach Store Managers to make staffing, scheduling, inventory, sales, account-retention, and expense decisions.
Ensure Store Managers maintain adequate staffing, prepare four-week schedules, and keep accurate payroll records; review coverage, labor costs, overtime needs, and inter-store staffing support.
Ensure each store has three clear priorities and a current written action plan with a baseline, target, activities, owners, checkpoint dates, and status.
Address missed commitments with a decision and develop an annual district plan that translates budgets into quarterly, monthly, and weekly goals.
Visit stores on an established rotation, prioritizing based on need and risk; review exceptions, compliance, account retention, inventory, operations, merchandising, cash controls, and store appearance.
Coach Store Managers during visits, set no more than three priority actions per visit with owners and due dates, and verify completion of previous actions.
Hold Store Managers accountable for safe delivery practices, company vehicle care, inspections, employee safety procedures, and prompt reporting and resolution of accidents, injuries, and unsafe conditions.
Verify inventory accuracy, merchandise presentation, timely refurbishment of returned merchandise, and functioning equipment; coordinate with Operations on issues beyond store control.
Coach, develop, and hold Store Managers accountable while preserving their ownership of their work.
Complete evidence-based semi-annual Store Manager evaluations and lead improvement, development, and stretch plans with 30-, 60-, and 90-day checkpoints.
Oversee district staffing, hiring pipelines, training progress, promotion readiness, and bench strength for Store Manager and future district-level roles.
Partner with Store Managers and Human Resources on employee evaluations, coaching, corrective action, and employee concerns; ensure issues are promptly addressed, documented, and handled consistently.
Review turnover, staffing stability, and employee feedback with Store Managers and Human Resources, and hold Store Managers accountable for improving onboarding, engagement, development, and retention.
Ensure Store Managers conduct effective daily team meetings, communicate company priorities, recognize achievements, and provide regular developmental feedback.
Teach company processes, policies, and best practices; train managers to train their own staff; track training and certification; verify retention and daily application; and confirm adoption of new or updated processes.
Protect operational, customer-service, financial, and cultural standards across stores, ensuring growth does not compromise customer treatment, compliance, procedures, or core values.
Identify, document, and replicate strong practices; diagnose root causes before intervening.
Monitor customer-service standards, support resolution of escalated concerns, and address recurring issues affecting satisfaction and retention.
Ensure teams follow approved payment-collection and account-retention procedures, treat customers respectfully, and meet applicable compliance requirements.
Perform other duties as assigned to support business operations and the team.