District Manager - Central PA

MAJIK Rent To Own•Granville Township, PA

2d•Onsite

About The Position

The District Manager builds consistently successful, manager-led stores that meet key performance indicators and financial goals while supporting the company’s culture and core values. The role sets clear goals for each store, ensures Store Managers maintain documented plans to achieve them, and follows through until results are sustained. Performance is evaluated based on the results of the individual stores in the district. The District Manager coaches, mentors, teaches, trains, and develops store leadership to achieve business results. When needed, the role also takes an active part in store processes to ensure basic expectations are met. Long-term success means Store Managers can plan, lead their teams, meet goals, solve problems, and develop employees without constant intervention. The role owns district financial and operational results, develops store and district plans, conducts store visits, and follows through on improvement actions. It leads Store Manager development and staffing, reinforces company processes and standards, supports compliance and customer service, and works with Store Managers and Human Resources on employee matters. This is a field-based role involving frequent travel between stores, occasional overnight travel, and work in showrooms, backrooms, and warehouse areas. The schedule may include some evenings and weekends based on business needs.

Requirements

At least 3 years of multi-unit retail management experience, or at least 5 years as a successful Store Manager.
Proven record of achieving sales, profit, and collections or account-retention goals.
Experience hiring, coaching, evaluating, and documenting performance for managers or supervisors.
Strong working knowledge of profit and loss statements, budgets, payroll, and inventory controls.
Comfort with weekly reporting, spreadsheets, and store systems.
High school diploma or equivalent.
Valid driver’s license, a motor vehicle record insurable by the company’s provider, and reliable transportation for daily travel between stores.
Able to stand and walk for extended periods and safely lift, move, and carry up to 50 pounds independently, with or without reasonable accommodation.
Able to travel frequently between district stores and occasionally overnight for meetings or training; schedule may include some evenings and weekends based on business needs.

Nice To Haves

Plans and follows through on goals using written plans, owners, and deadlines.
Coaches by asking Store Managers to develop plans before supplying answers.
Makes evidence-based decisions using data and observed behavior and applies consistent standards across stores.
Gives clear, timely feedback and remains constructive under pressure.
Takes ownership of district outcomes, addresses persistent issues early, and documents meaningful conversations.
Maintains confidentiality and exercises sound professional judgment.

Responsibilities

Own district results, including net profit, customers versus budget, weekly expected versus budget, rent collected, cost of goods sold, and payroll.
Review store results against budget, distinguish short-term fluctuations from trends, and set store-specific actions to address gaps.
Report store metrics and improvement plans to leadership regularly.
Teach Store Managers to make staffing, scheduling, inventory, sales, account-retention, and expense decisions.
Ensure stores maintain adequate staffing, prepare four-week schedules, and keep accurate payroll records; review coverage, labor costs, overtime needs, and cross-store staffing support.
Ensure every store has three clear priorities and a current written action plan with a baseline, target, activities, owners, checkpoint dates, and status.
Address missed commitments with a decision and develop an annual district plan that translates budgets into quarterly, monthly, and weekly goals.
Visit stores on an established rotation, prioritizing based on need and risk; review exceptions, compliance, account retention, inventory, operations, appearance, merchandising, and cash controls.
Coach Store Managers during visits, assign no more than three priority actions with owners and due dates, and verify completion of prior actions.
Hold Store Managers accountable for safe delivery practices, company vehicle care, required inspections, employee safety procedures, and prompt reporting and resolution of accidents, injuries, and unsafe conditions.
Verify inventory accuracy, merchandise presentation, timely refurbishment of returned merchandise, and functioning equipment; coordinate with Operations on issues beyond store control.
Coach and develop Store Managers while maintaining their ownership; complete evidence-based semi-annual evaluations and lead improvement, development, and stretch plans with 30-, 60-, and 90-day checkpoints.
Oversee district staffing, hiring pipelines, training progress, promotion readiness, and bench strength for Store Manager and future district-level roles.
Partner with Store Managers and Human Resources on evaluations, coaching, corrective action, and employee concerns; ensure issues are timely, appropriately documented, and handled consistently.
Review turnover, staffing stability, and employee feedback with Store Managers and Human Resources, and hold Store Managers accountable for improving onboarding, engagement, development, and retention.
Ensure Store Managers conduct effective daily team meetings, communicate priorities, recognize achievements, and provide regular development feedback.
Teach company processes, policies, and best practices; train managers to train their teams; demonstrate correct processes during store visits; track training and certification; and verify adoption of updated processes.
Protect operational, customer-service, financial, and cultural standards, and ensure growth does not compromise customer treatment, compliance, procedures, or core values.
Identify and document strong practices and replicate them across the district; diagnose root causes before intervening.
Monitor customer-service standards, support resolution of escalated concerns, and address recurring issues affecting customer satisfaction and retention.
Ensure teams follow approved payment-collection and account-retention procedures, treat customers respectfully, and meet applicable compliance requirements.
Perform other duties as assigned to support business operations and the team.