District Manager - Central PA

MAJIK Rent To Own•Lancaster, PA

1d•Onsite

About The Position

The District Manager builds successful, manager-led stores that meet key performance indicators and financial goals while supporting the company’s culture and core values. The role sets clear goals for each store, ensures Store Managers maintain documented plans to reach them, and follows through until results are sustained. District Managers are evaluated on the results of the stores in their district and coach, mentor, teach, train, and develop store leadership. At times, they may directly support store processes to ensure basic expectations are met. Long-term success means Store Managers can plan, lead teams, achieve goals, solve problems, and develop employees without constant intervention. The District Manager owns district business and financial performance, translates budgets into actionable goals, monitors store results, and reports metrics and improvement plans to leadership. The role visits stores on a planned rotation, assesses operational and compliance standards, coaches managers, and verifies completion of agreed actions. It also oversees staffing, leadership development, training, customer service, safety, and consistent application of company processes and values across the district. This is a field-based role with frequent travel between stores and occasional overnight travel for meetings or training. The schedule follows business needs and may include evenings and weekends. Work takes place in retail showrooms, backrooms, and warehouse areas. Compensation is up to $125,000 yearly, with monthly bonus potential.

Requirements

At least 3 years of multi-unit retail management experience, or at least 5 years as a successful Store Manager.
Proven record of achieving sales, profit, and collections or account-retention goals.
Experience hiring, coaching, evaluating, and documenting performance for managers or supervisors.
Strong working knowledge of P&L statements, budgets, payroll, and inventory controls.
Comfort with weekly reporting, spreadsheets, and store systems.
High school diploma or equivalent.
Valid driver’s license, a motor vehicle record insurable by the company’s provider, and reliable transportation for daily travel between stores.
Ability to stand and walk for extended periods and safely lift, move, and carry up to 50 pounds independently, with or without reasonable accommodation; heavier items must be handled with team assistance or appropriate safety equipment.
Ability to travel frequently between stores and occasionally overnight for meetings or training.
Availability to work some evenings and weekends based on business needs.

Responsibilities

Own district results, including net profit, customers versus budget, weekly expected versus budget, percentage of rent collected, cost of goods sold, and payroll.
Review each store’s performance against budget, identify meaningful trends, establish store-specific actions to close gaps, and report metrics and improvement plans to leadership.
Teach Store Managers to make staffing, scheduling, inventory, sales, account-retention, and expense decisions.
Ensure adequate staffing, four-week schedules, and accurate payroll records; review coverage, labor costs, and overtime needs, and coordinate staffing support between stores when needed.
Ensure each store has three clear priorities and a current written action plan with a baseline, target, activities, owners, checkpoint dates, and status; address missed commitments with a decision.
Develop an annual district plan and translate budgets into quarterly, monthly, and weekly goals.
Visit stores on an established rotation prioritized by need and risk; review exceptions and compliance, account retention, inventory and operations, store appearance and merchandising, and cash controls.
Coach Store Managers during visits, leave no more than three priority actions with owners and due dates, and verify completion of previous action items.
Hold Store Managers accountable for safe delivery practices, company vehicle care, required inspections, employee safety procedures, and prompt reporting and resolution of accidents, injuries, and unsafe conditions.
Verify inventory accuracy, merchandise presentation, refurbishment of returned merchandise, and functioning equipment; coordinate with Operations on issues beyond the store’s control.
Coach, develop, and hold Store Managers accountable while maintaining their ownership of store results.
Complete evidence-based semi-annual Store Manager evaluations and lead improvement, development, and stretch plans with 30-, 60-, and 90-day checkpoints.
Oversee district staffing, hiring pipelines, training progress, promotion readiness, and bench strength for Store Manager and future district-level roles.
Partner with Store Managers and Human Resources on employee evaluations, coaching, corrective action, and employee concerns; ensure issues are promptly addressed, appropriately documented, and handled consistently.
Review turnover, staffing stability, and employee feedback with Store Managers and Human Resources, and hold managers accountable for actions that improve onboarding, engagement, development, and retention.
Ensure Store Managers conduct effective daily team meetings, communicate company priorities, recognize achievements, and provide regular developmental feedback.
Teach company processes, policies, and best practices to Store Managers and teams, confirm consistent application, and train managers to train their own staff.
Use store visits to demonstrate correct processes, track training and certification progress, verify learning is retained and applied, and roll out new or updated processes across stores.
Protect operational, customer-service, financial, and cultural standards; ensure growth does not compromise customer treatment, compliance, procedures, or core values.
Identify and document effective practices and replicate them across the district; diagnose root causes before intervening.
Monitor customer-service standards, support resolution of escalated concerns, and address recurring issues affecting customer satisfaction and retention.
Ensure teams follow approved payment-collection and account-retention procedures, treat customers respectfully, and meet applicable compliance requirements.
Perform other duties as assigned to support business operations and the team.