District Manager - Central PA

MAJIK Rent To Own•Sunbury, PA

About The Position

The District Manager builds consistently successful, manager-led stores that achieve KPIs and financial success while supporting the company’s culture and core values. The role sets clear goals for every store, ensures each Store Manager maintains a documented plan to achieve them, and follows through until results are sustained. The District Manager is evaluated on individual store results across the district and coaches, mentors, teaches, trains, and develops store leadership. In some cases, the role takes an active part in store processes to ensure basic expectations are met. Long-term success means Store Managers can plan, lead teams, achieve goals, solve problems, and develop employees without constant intervention. The District Manager owns district business and financial results; develops and monitors store and district plans; visits stores to review performance, operations, compliance, and safety; and coaches Store Managers on execution and accountability. The role oversees staffing, hiring, training, performance management, employee engagement, and leadership development across the district. It also ensures consistent adoption of company processes and standards, supports customer service and account retention, and partners with Operations and Human Resources as needed. This is a field-based role with frequent travel between stores and occasional overnight travel for meetings or training. The schedule follows business needs and may include some evenings and weekends. Work takes place in retail showrooms, backrooms, and warehouse areas. Salary is up to $125,000 yearly, with monthly bonus potential.

Requirements

At least 3 years of multi-unit retail management experience, or at least 5 years as a successful Store Manager.
Proven record of achieving sales, profit, and collections or account-retention goals.
Experience hiring, coaching, evaluating, and documenting performance for managers or supervisors.
Strong working knowledge of P&L statements, budgets, payroll, and inventory controls.
Comfort with weekly reporting, spreadsheets, and store systems.
High school diploma or equivalent.
Valid driver’s license, a motor vehicle record insurable by the company’s provider, and reliable transportation for daily travel between stores.
Ability to stand and walk for extended periods and safely lift, move, and carry up to 50 pounds independently, with or without reasonable accommodation; heavier items require team assistance or appropriate safety equipment.

Responsibilities

Own district results, including net profit, customers versus budget, weekly expected versus budget, percentage of rent collected, cost of goods sold, and payroll.
Review store results against budget, distinguish short-term fluctuations from trends, and set store-specific actions to close performance gaps.
Report key store metrics and improvement plans to leadership regularly.
Teach Store Managers to make staffing, scheduling, inventory, sales, account-retention, and expense decisions.
Ensure stores maintain adequate staffing, four-week schedules, and accurate payroll records; review coverage, labor costs, and overtime needs, and coordinate staffing support between stores when needed.
Ensure every store has three clear priorities and a current written action plan with baselines, targets, activities, owners, checkpoint dates, and status.
Address missed commitments with a decision rather than carrying them forward.
Develop an annual district plan and translate budgets into quarterly, monthly, and weekly goals.
Visit stores on an established rotation, prioritizing based on need and risk.
Review exceptions and compliance, account retention, inventory and operations, store appearance and merchandising, and cash controls during store visits.
Coach Store Managers in real time and leave visits with no more than three priority actions, each with an owner and due date; verify completion of prior actions.
Hold Store Managers accountable for safe delivery practices, company vehicle care, required inspections, employee safety procedures, and prompt reporting and resolution of accidents, injuries, and unsafe conditions.
Verify inventory accuracy, appropriate merchandise presentation, timely refurbishment of returned merchandise, and functioning equipment; coordinate with Operations on issues beyond store control.
Coach, develop, and hold Store Managers accountable without taking over their ownership.
Complete evidence-based semi-annual Store Manager evaluations.
Lead structured improvement, development, and stretch plans with 30-, 60-, and 90-day checkpoints.
Oversee district staffing, hiring pipelines, training progress, and promotion readiness; build bench strength for Store Manager and future district-level roles.
Partner with Store Managers and Human Resources on employee evaluations, coaching, corrective action, and employee concerns; ensure issues are addressed promptly, documented appropriately, and handled consistently.
Review turnover, staffing stability, and employee feedback with Store Managers and Human Resources, and hold Store Managers accountable for improving onboarding, engagement, development, and retention.
Ensure Store Managers hold effective daily team meetings, communicate company priorities, recognize achievements, and provide regular developmental feedback.
Teach Store Managers and teams standard processes, policies, and best practices, and confirm consistent application.
Train managers to train their own staff and ensure new hires and promoted employees learn correct work practices.
Use store visits to demonstrate correct processes and teach in the moment.
Track training and certification progress and verify training retention and application in daily execution.
Roll out new or updated company processes to every store and verify adoption.
Protect operational, customer-service, financial, and cultural standards across stores, ensuring growth does not compromise customer treatment, compliance, procedures, or core values.
Identify and document strong practices and replicate them across the district.
Diagnose root causes before intervening, including clarity, skill, resources, process, staffing, or follow-through.
Monitor customer-service standards, support Store Managers in resolving escalated concerns, and address recurring issues affecting customer satisfaction and retention.
Ensure Store Managers and teams follow approved payment-collection and account-retention procedures, treat customers respectfully, and meet applicable compliance requirements.
Perform other duties as assigned to support business operations and the team.