Sales Account Executive - School

Shutterfly•Lancaster, PA

About The Position

At Lifetouch, part of the Shutterfly family of brands, the Sales Account Executive builds customer relationships and drives business growth through strategic account management, consultative selling, and new business development. The role partners with customers to understand their needs, provide portrait solutions, and identify opportunities to strengthen relationships, increase revenue, and create long-term value. Success contributes to customer retention, market growth, and business performance. The position manages an assigned territory and account portfolio, maintains a strong field presence through in-person customer visits, and works closely with Account Specialists, Photography, and Operations teams to deliver a seamless customer experience. It represents Lifetouch professionally and follows company policies and standards while safeguarding customer, employee, and company information.

Requirements

2–3 years of sales and/or customer service experience, or an equivalent combination of education and experience.
Strong communication, relationship-building, presentation, and negotiation skills.
Ability to manage priorities, solve problems, and achieve results in a fast-paced environment.
Strong organization and attention to detail, with the ability to work cross-functionally.
Proficiency with Microsoft Office and CRM tools.
Valid U.S. driver's license and access to a dependable, insured vehicle.

Nice To Haves

Bachelor's degree preferred, or an equivalent combination of education and experience.

Responsibilities

Manage and grow an assigned account portfolio by building customer relationships, providing service, conducting business reviews, and supporting customer satisfaction and retention.
Manage the account process, including rebooking accounts, confirming program details, preparing sales agreements, maintaining customer data in Salesforce, and supporting successful program delivery.
Work with Account Specialists, Photography, and Operations teams to resolve customer concerns and provide a seamless customer experience.
Prospect, develop, and close new business within an assigned territory to grow revenue and market share.
Promote and sell Lifetouch products and programs, including Picture Day, Yearbook, Commencements, Sports, and related offerings.
Build relationships with school and district administrators, principals, parent organizations, yearbook advisors, coaches, athletic directors, and student groups.
Use Salesforce, Highspot, and other sales tools to manage pipeline activity, document customer interactions, plan sales routes, and meet activity and performance goals.
Participate in training, sales meetings, and professional development, and stay aware of industry trends, competitors, and market changes.
Communicate performance, opportunities, and challenges to leadership and maintain a strong field presence through in-person customer visits.
Represent Lifetouch professionally, protect confidential information, and comply with company policies and standards.
Perform other duties and special projects as assigned.