Sale and Service Advisor

Sun Auto Tire and Service•Austin, TX

13d•Onsite

About The Position

The Sale and Service Advisor is a key customer-facing role at a Sun Auto Tire & Service shop. The advisor greets customers, listens to their vehicle concerns, recommends appropriate services, and guides them through the experience from check-in to checkout. The role suits someone interested in customer service, sales, and problem-solving in a fast-paced automotive service environment. No technician experience is required; training is provided on products, services, and customer-support tools. The position is based in McNeil, Texas, and is full-time, with pay of $17.00 to $20.00 per hour. Advisors work with customers, technicians, and store leadership to support accurate estimates and efficient service workflows. The schedule is flexible and may include weekends as needed. Sun Auto describes itself as a growing family of automotive service and tire brands, with a values-driven culture, opportunities to learn, and career advancement. Sales & Service Advisors can develop skills for advancement to Assistant Store Manager, Store Manager, and other field leadership roles. The work takes place in an automotive shop and retail service environment, with exposure to noise, dust, exhaust fumes, lubricants, petroleum products, vapors, caustic materials, and temperature extremes.

Requirements

Customer-focused, organized, comfortable with sales conversations, and able to learn automotive products and services.
Ability to manage multiple priorities while remaining professional and helpful.
Professional appearance and ability to represent the brand positively with customers and teammates.
Strong customer service, communication, and active listening skills.
Ability to work in a process-driven environment and follow company service standards.
Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
Ability to clearly and professionally explain service recommendations, estimates, timelines, warranties, and declined work.
Ability to manage competing priorities involving customers, technicians, and store leadership in a fast-paced environment.
Valid driver’s license and successful completion of a Motor Vehicle Records check.
Ability to work a flexible schedule, including weekends as needed.
Must be at least 18 years old.

Nice To Haves

Previous Service Advisor experience or other retail automotive sales experience.
Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
State Inspector License where applicable, or ability to obtain it within 30 days of hire if required by the store.
High school diploma or equivalent.

Responsibilities

Greet customers in person and by phone, listen to their needs, and build trust.
Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend appropriate products and services.
Explain maintenance, repair, tire, warranty, and financing options to customers.
Prepare accurate estimates, work orders, and invoices using the point-of-sale system.
Keep customers informed about service status, timing, and costs.
Coordinate with technicians and store leadership to manage workflow and keep repairs on track.
Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
Make post-service follow-up calls to check customer satisfaction and encourage return visits.
Help keep the store clean, safe, and ready for customers; follow safety procedures and use required PPE.
Work a flexible schedule, including weekends as needed, and follow Sun Auto's core values and company policies.