Salaried Manager

Potomac Family Dining Group•Harrisonburg, VA

12d

About The Position

The Salaried Manager provides restaurant leadership in accordance with established company standards under the direct supervision of the General Manager and/or Assistant General Manager. The manager oversees Front of the House and Back of House operations during assigned shifts, makes discretionary management decisions, and supports restaurant performance, guest experience, and team development. The role includes opening and closing procedures, scheduling and overseeing associates to meet sales demands, maintaining inventory, ensuring product quality, and supporting safety, security, organization, cleanliness, and sanitation standards. The manager also assists with daily and weekly reports, incentive contests, promotions, and menu education; addresses guest concerns; and develops Team Leads and Team Members. The position requires a flexible schedule, 50–55-hour work weeks, and work that may include mornings, mid-day shifts, evenings, weekends, and holidays.

Requirements

High school degree or equivalent education and/or experience.
One to two years of guest service experience.
One to two years of prior supervisory experience, preferably in a casual dining setting.
Demonstrated progression toward growing sales and managing a Profit & Loss Statement.
Positive attitude and ability to handle highly difficult guest interactions.
Must be 21 years of age or older.
Reading, writing, basic math, and verbal communication skills in English.
Ability to pass a company background check.
Reliable transportation and a government-issued driver’s license.
Ability to work 50–55-hour work weeks and a flexible schedule including mornings, mid-day shifts, evenings, weekends, and holidays.
Ability to stand and exert fast-paced mobility for periods of up to four hours.
Good sense of balance and ability to reach, bend, stoop, and kneel.
Ability to frequently lift as much as 50 pounds, several times over.
Ability to speak clearly and listen attentively to guests and other employees.

Nice To Haves

ServSafe Alcohol and Food Certification is a plus.
Bi-lingual experience is a plus.

Responsibilities

Provide restaurant leadership in accordance with company standards during scheduled shifts.
Ensure prompt, friendly service and respond to and correct verbal guest complaints.
Support a high-quality guest experience through table touching and proactive resolution of potential guest issues.
Teach and enforce alcohol awareness.
Assist in maintaining adequate inventory levels and ensuring product preparation and presentation meet company standards.
Schedule and oversee associates to meet sales demands.
Maintain safety and security programs according to company policy and government standards.
Promote and manage restaurant organization, cleanliness, and sanitation.
Execute incentive contests and educate associates on promotions and new menu offerings.
Assist in managing Team Leaders and Team Member performance and related administrative functions.
Manage Front of the House and Back of the House operations during assigned shifts.
Complete restaurant opening and closing procedures during assigned shifts.
Assist in managing quality standards and daily and weekly reports.
Foster teamwork and build effective teams committed to restaurant and organizational goals.
Model professionalism, ethics, and integrity.
Develop Team Leads and Team Members for growth within the company.
Perform other related duties as required and assigned.