Safety & Security Manager

Marriott Vacations Worldwide•New York City, NY

About The Position

The Safety & Security Manager oversees the department’s daily functions to protect property assets, associates, owners, and guests. The role maintains legally and procedurally required logs, certifications, and documents; trains staff on emergency procedures; and implements accident- and fire-prevention procedures. The manager focuses on owner, guest, and associate satisfaction while achieving the operating budget. The position is for a boutique-style property with 177 rooms. Relocation assistance is available, and the salary range is $67,000–$80,000 plus bonus.

Requirements

High school diploma or GED and four years of experience in security/loss prevention or a related professional area; or
A two-year degree from an accredited university in Criminal Justice or a related major and two years of experience in security/loss prevention or a related professional area.

Responsibilities

Assist the Director of Engineering with fire-prevention programs and emergency preparedness.
Conduct property hazard and risk assessments, including quarterly OSHA/Safety audits, incident tracking, and hazard abatement.
Develop property shutdown procedures and ensure all areas are secured at appropriate times.
Comply with applicable laws and safety regulations and follow property key-control guidelines.
Develop monthly checklists for CCTV equipment, alarmed doors, and duress alarms; incorporate inspections of recording systems into property patrols.
Protect owners, guests, and associates; follow up on unusual activity and monitor risks affecting their well-being.
Handle complaints, settle disputes, resolve grievances and conflicts, or negotiate with others.
Implement action plans to monitor and control risk.
Manage loss-prevention operations, including patrols, emergency response, incident investigations, shipping and receiving, the electronic key system, and manager-on-duty responsibilities.
Manage and guide the Accident Prevention Committee and the first-aid program for owners, guests, and associates.
Manage claims and protect company assets by monitoring General Liability and Workers’ Compensation cases.
Communicate safety procedures and codes, ensure associates understand them, and monitor related processes.
Analyze information and evaluate results to select solutions and solve problems.
Develop relationships with local law enforcement and emergency services.
Provide timely updates and relevant information to executives, peers, supervisors, and coworkers.
Provide personal assistance, medical attention, emotional support, or other personal care when needed.
Perform other duties as assigned to meet business needs.
Communicate critical information to Loss Prevention officers and foster teamwork and cooperation across departments.
Build trust, respect, and cooperation among team members; coach and mentor staff and model appropriate behavior.
Meet quality standards and customer expectations, develop and deliver training, and inspect department performance to maintain professionalism and customer service.
Provide service that supports customer satisfaction and retention.
Participate in interviewing and hiring team members, train new associates, and provide follow-up training.
Communicate performance expectations, conduct departmental orientation, and ensure associates understand company, resort, and departmental expectations.
Cross-train associates, maintain collaborative relationships, schedule staffing to business demands, and track time and attendance.
Administer property policies consistently and complete disciplinary procedures and documentation according to policy.
Observe associate service behaviors and provide feedback; ensure associate recognition occurs across shifts.
Solicit and review associate feedback and satisfaction results, address concerns, and participate in progressive discipline procedures.