Safety, Quality and Training Manager

Safelite • Green Bay, WI

2d

About The Position

The Safety, Quality and Training Manager oversees training, quality control, and safety activities in an assigned district. The role ensures employees are adequately trained and proficient, that products and services meet established quality standards, and that associates follow safety standards.

The manager delivers technician training using SafeTech Academy curriculum, assesses and certifies technicians, develops individual training plans, and supports implementation of new processes, products, tools, and technical requirements. The role also establishes quality controls, monitors technician work, addresses quality issues, and supports district cost-of-quality initiatives.

The position promotes safety compliance, assists with incident reporting and root-cause analysis, leads the Safety Committee in partnership with the Safety team, and conducts compliance audits. It collaborates with district and regional leadership and cross-functional teams to align training and quality efforts with business objectives. Travel within the district or region may be required up to 50% of the time.

Requirements

• Proven experience in training, quality control, or a related field.
• Expert knowledge of auto glass repair, replacement, and recalibration procedures.
• Familiarity with quality assurance, safety, and ergonomic best practices.
• Good communication and interpersonal skills.
• Analytical and problem-solving abilities.
• Proficiency with incident management, training, and quality management software and tools, including NovoEd and Origami.
• Willingness to travel within the district or region up to 50% of the time.
• Ability to work at a physical retail location within the region.
• Ability to operate a company vehicle safely and courteously, follow traffic laws and company safety policies, and maintain a valid driver's license with a driving record that meets company requirements.
• Ability to satisfy Personal Protective Equipment (PPE) requirements while in warehouses, visiting stores, and other relevant settings.

Responsibilities

• Maintain comprehensive knowledge of the Safelite Way of Fitting (SWoF) and Safelite tools.
• Deliver SafeTech Academy training to onboard new technicians and develop employee skills for auto glass repair, replacement, and recalibration.
• Conduct training sessions, workshops, and seminars for technicians at locations throughout the district.
• Provide continuing education using the Technician Assessment Database (TAD) to ensure technicians and repair specialists comply with installation and repair requirements.
• Assess and certify new technician trainees and newly acquired technicians in repair, replacement, and recalibration.
• Educate store managers on SWoF and provide ongoing technical support using installation and repair KPIs.
• Assess training needs and create individual development plans for technicians.
• Support Train the Trainer for new District Training & Quality Manager peers.
• Lead implementation of new processes, products, and tools for repair, replacement, and recalibration; communicate updates to the district and coach technicians on new requirements.
• Support implementation of Vital Information and Fitting Instructions.
• Establish and maintain quality-control standards for district products, services, and processes.
• Monitor and evaluate technicians' work, providing feedback and coaching as needed.
• Identify quality issues, take corrective action, coach certified technicians, and drive district Cost of Quality reduction initiatives.
• Partner with district leadership to provide technical guidance on escalated warranty and casualty loss customer issues.
• Ensure associates receive safety training, answer safety-related questions, assist with hazard correction, and communicate and implement safety policy updates.
• Lead the Safety Committee in partnership with the Safety team.
• Assist with incident reporting through Origami and support root-cause analysis when incidents occur.
• Coach associates who do not follow safe practices and model safe behavior.
• Ensure associates follow company policies, procedures, industry regulations, SafeTech Academy certifications, and Installation and Repair Compliance Agreements.
• Conduct compliance audits and assessments and recommend corrective actions.
• Communicate progress, challenges, and achievements to senior management.
• Collaborate with district and regional managers and cross-functional teams to align initiatives with business objectives and improve operational efficiency.
• Perform other duties as assigned and comply with all policies and standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed