Safety, Quality and Training Manager

Safelite • Green Bay, WI

1d

About The Position

The Safety, Quality and Training Manager oversees training and quality control activities in an assigned area. The role ensures employees are trained and proficient in their work, services meet established quality standards, and associates comply with safety standards. The manager delivers and supports training for auto glass repair, replacement, and recalibration; assesses and certifies technicians; maintains quality standards; supports safety initiatives and compliance; and collaborates with district, regional, and cross-functional teams.

Requirements

• Proven experience in training, quality control, or a related field.
• Expert knowledge of auto glass repair, replacement, and recalibration procedures.
• Familiarity with quality assurance, safety, and ergonomic best practices.
• Good communication and interpersonal skills.
• Analytical and problem-solving abilities.
• Proficiency with incident management, training, and quality management software and tools, including NovoEd and Origami.
• Willingness to travel within the district or region up to 50% of the time.
• Ability to work at a physical retail location within the region.
• Ability to operate a company vehicle safely and courteously, follow company safety policies and traffic laws, and maintain a valid driver's license and a driving record that meets company requirements.
• Ability to meet Personal Protective Equipment (PPE) requirements while in warehouses and visiting stores.

Responsibilities

• Maintain comprehensive knowledge of the Safelite Way of Fitting (SWoF) and Safelite tools.
• Deliver SafeTech Academy training programs and materials to onboard technicians and develop employees' skills, knowledge, and performance in auto glass repair, replacement, and recalibration.
• Conduct training sessions, workshops, and seminars for technicians at locations throughout the district.
• Provide continuing education through the Technician Assessment Database (TAD) to support technician compliance with installation and repair requirements.
• Assess and certify new technician trainees and newly acquired technicians in repair, replacement, and recalibration.
• Educate store managers on SWoF and provide ongoing technical support using installation and repair KPIs.
• Assess training needs and create individual development plans for technicians.
• Support Train the Trainer activities for new District Training & Quality Manager peers.
• Lead implementation of new processes, products, and tools for repair, replacement, and recalibration; communicate changes and coach technicians on new requirements, tools, and technologies.
• Support implementation of Vital Information and Fitting Instructions.
• Establish and maintain district quality control standards for products, services, and processes.
• Monitor and evaluate technicians' work, provide feedback and coaching, address quality issues, and take corrective action.
• Partner with district leadership to provide technical guidance on escalated warranty and casualty loss customer issues.
• Drive district Cost of Quality reduction initiatives.
• Ensure associates are trained on safety policies and procedures, answer safety-related questions, and assist in correcting hazards.
• Communicate and implement safety policy and procedure updates.
• Lead the Safety Committee in partnership with the Safety team.
• Assist with incident reporting through Origami and partner with the Safety team on root cause analysis when incidents occur.
• Coach associates who do not follow safety practices.
• Ensure associates comply with company policies, procedures, industry regulations, SafeTech Academy certifications, and Installation and Repair Compliance Agreements.
• Conduct audits and assessments to verify compliance and recommend corrective actions.
• Communicate progress, challenges, and achievements to senior management.
• Collaborate with district and regional managers to align training and quality initiatives with business objectives.
• Work with cross-functional teams to implement best practices and improve operational efficiency.
• Lead by example by practicing safe behaviors and upholding quality standards.
• Perform other duties as assigned and comply with all policies and standards.

Benefits

• The company describes its work environment as supportive of building a fulfilling career and having a life.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed