Safety & Facility Monitor

MTM Transit•Hyattsville, MD

10d•Onsite

About The Position

The Safety and Facility Monitor ensures transportation providers contracting with WMATA meet and exceed the compliance requirements in their contract. The role conducts random and scheduled site visits, inspections, street-level monitoring, and semi-annual vehicle inspections to verify compliance with ADA and other federal, state, and local regulatory standards. This is an hourly position based at 4100 Garden City Dr, Hyattsville, MD 20785, with local travel within the DC area required for most of the work. The stated Monday–Friday shifts are either 10:00 a.m.–6:30 p.m. or 11:00 a.m.–7:30 p.m. The monitor reviews vehicles, equipment, maintenance records, provider files, and operator credentials; observes service and operator conduct; identifies deficiencies and unsafe conditions; and reports findings to MetroAccess and management. The role also includes meeting with providers to audit records, explain requirements, and address deficiencies, as well as preparing reports and briefings and responding to inquiries.

Requirements

High school diploma or GED equivalent.
Knowledge of appropriate maintenance processes.
Valid driver’s license and clean driving record; the employee will drive an MTM vehicle during the shift.
Ability to maintain a high level of confidentiality.
Ability to work independently with minimal supervision.
Knowledge of, or ability to learn, MS Outlook, MS Word, MS Excel, and Trapeze.
Proven experience dealing with conflict management and resolution.
Willingness and ability to travel locally within the DC area 90% of the time.
Flexibility to work a variety of schedules and hours.
Regular attendance.

Nice To Haves

Bachelor’s degree.
Two years of vehicle inspection experience.
Two years of facilities inspection experience.
Prior audit experience.

Responsibilities

Conduct periodic vehicle and equipment inspections during the contract term at provider facilities, the MetroAccess main facility, during service, or at other designated times and locations.
Review vehicle files to verify required maintenance activities are being completed appropriately.
Conduct scheduled and random local visits to facilities to assess service levels and provider compliance with contract standards.
Conduct on-site visits and street observations of MetroAccess customers and providers’ vehicles, drivers, and services in the DMV.
Document street observations and report positive and negative findings to MetroAccess.
Schedule facility and maintenance inspections.
Meet with service providers to audit files and records, educate contractors, and review deficiencies.
Monitor pick-ups and drop-offs at major trip generators for safety and efficiency.
Check that vehicle safety and comfort features, including brakes, tire tread, and signals, are in good working order.
Review locations for accessibility and identify unsafe stops or conditions.
Prepare and present comprehensive reports and briefings.
Maintain knowledge of MetroAccess operating policies and procedures.
Observe operator behavior, driving records, customer handling, and transport timeliness.
Respond to MetroAccess inquiries in a timely manner and attend meetings.
Plan and document deficiencies and provide regular follow-up reports to management.
Investigate transportation vehicle quality and notify MetroAccess promptly of service requirements or alterations.
Verify that contractor operators are credentialed for paratransit services according to MetroAccess standards.
Review operator licenses, proof of insurance, training certificates, and other documents.
Perform other duties as assigned.