Facility Monitor Supervisor

The Healing Place•Wilmington, NC

About The Position

The Facility Monitor Supervisor provides support and assistance to Facility Monitors on duty during the assigned shift, holds responsibility for program operations, and serves as the communication link between management and on-duty Facility Monitors. The role uses lived experience and recovery to support clients and share hope as they begin their recovery journey. The supervisor oversees and supports monitor staff, coordinates facility operations, assists with crisis interventions, and helps ensure the safety of staff, clients, and visitors. The position also supports the long-term program in coordination with the Women's and Men's program managers and performs administrative and compliance responsibilities.

Requirements

At least one year of experience working with clients with substance use disorder (SUD).
High school diploma or equivalent.
CPR certification.
Working knowledge of Microsoft Office, especially Outlook, Excel, and Word.
Ability to spend extended periods on one's feet, including walking and standing.
Ability to project a professional image.
Ability to lift 50 pounds occasionally.
Valid driver's license.
Excellent written, oral, and interpersonal communication skills.
Precise attention to detail.
Ability to maintain confidentiality of information, people, and processes.
Comfort communicating with individuals from diverse backgrounds, income levels, and influence.
Strong organizational and time-management skills.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Manage and assist Team Leaders and Facility Monitors with job duties, including hiring, training, scheduling, and performance evaluation.
Coordinate daily assignments and job duties for the Facility Monitor team.
Provide direct support to monitor staff on duty, 24 hours a day.
Ensure on-duty Facility Monitors perform their duties according to facility standards.
Assist with crisis interventions.
Document and make medications available for client self-administration when necessary.
Follow approved policies and procedures in operating overnight programs.
Observe and document employee behavior.
Ensure the safety of facility staff, clients, and visitors.
Support long-term program operations while working closely with the Women's and Men's program managers.
Perform administrative tasks as needed.
Manage the Homeless Management Information System (HMIS) platform in accordance with COC/COG standards.
Conduct monthly staff meetings.
Conduct compliance audits to ensure Facility Monitor functions align with organizational policies and standards.