Safety & Facility Monitor

MTM Transit•Hyattsville, MD

8d•Onsite

About The Position

The Safety and Facility Monitor ensures that transportation providers contracting with WMATA meet and exceed compliance requirements in their contracts. The role includes scheduled and random site visits, inspections, and street-level monitoring. It also includes semi-annual vehicle inspections to verify compliance with ADA and other federal, state, and local regulatory standards. This is an hourly position based at 4100 Garden City Dr, Hyattsville, MD 20785. The schedule is Monday through Friday, with shifts of either 10:00 a.m.–6:30 p.m. or 11:00 a.m.–7:30 p.m. The role requires local travel within the DC area, including driving an MTM vehicle during the shift.

Requirements

High school diploma or G.E.D. equivalent.
Knowledge of appropriate maintenance processes.
Valid driver’s license and clean driving record; the role involves driving an MTM vehicle during the shift.
Ability to maintain a high level of confidentiality.
Ability to work independently with minimal supervision.
Knowledge of, or ability to learn, MS Outlook, MS Word, MS Excel, and Trapeze.
Proven experience dealing with conflict management and resolution.
Willingness and ability to travel locally within the DC area 90% of the time.
Flexibility to work a variety of schedules and hours.
Regular attendance.

Nice To Haves

Bachelor’s degree.
Two years of vehicle inspection experience.
Two years of facilities inspection experience.
Prior audit experience.

Responsibilities

Conduct periodic inspections of vehicles and equipment used to provide contracted services.
Review vehicle files to verify required maintenance activities are completed appropriately.
Make scheduled and random local visits to facilities to verify service levels and provider adherence to contract standards.
Conduct on-site visits and street observations of MetroAccess customers in the DMV area.
Observe providers’ vehicles, drivers, and services on the street, and document findings for MetroAccess.
Schedule facility and maintenance inspections.
Meet with service providers to audit files and records, educate contractors, and review deficiencies.
Monitor pickups and drop-offs at major trip generators for safety and efficiency.
Verify that vehicle safety and comfort features, including brakes, tire tread, and signals, are in good working order.
Review locations for accessibility and identify unsafe stops or conditions.
Prepare and present comprehensive reports and briefings.
Maintain knowledge of MetroAccess operating policies and procedures.
Observe operator behavior, driving records, customer handling, and transport timeliness.
Respond to MetroAccess inquiries in a timely manner and attend meetings.
Document deficiencies, plan follow-up, and regularly provide reports to management.
Investigate the quality of transportation vehicles and notify MetroAccess of service requirements and alterations in a timely manner.
Verify that contractor operators are credentialed for paratransit services and meet MetroAccess standards.
Review operator licenses, proof of insurance, training certificates, and other documents.
Perform other duties as assigned.