SAF/IS Regional Program Specialist - RESERVE

American Red Cross•Statewide, MD

10d•Onsite

About The Position

The American Red Cross is seeking a highly adaptable, mission-driven Regional Program Specialist to support Services to the Armed Forces (SAF) programs in overseas locations. This reserve role supports the delivery and administration of Red Cross services for U.S. military members, veterans, and their families, as well as SAF and International Services programs including International Humanitarian Law, Youth Action Campaign, and Restoring Family Links. The position works with volunteers and other Red Cross departments to deliver programs in accordance with Red Cross policies and procedures. The specialist is part of the SAF Mobile Team and deploys to U.S. military installations in the Middle East, Africa, or Eastern Europe. Assignments are typically approximately six months, with nine weeks of remote training on a part-time basis, two weeks of in-person training, and mandatory paid time off at the end of an assignment. Between deployments, reserve staff are inactive and unpaid. Candidates must be prepared to live and work on military bases, follow military rules and customs, and work in dynamic, austere, and potentially difficult environments. Worldwide mobility, strict medical and security clearances, and the ability to accept assignments anywhere Red Cross services are provided to military members and families are conditions of employment. The role facilitates emergency communications and related support through the Hero Care Network; maintains case documentation and operational records; monitors and reports program outcomes; builds relationships with military leaders and installation partners; and manages volunteer recruitment, onboarding, training, supervision, recognition, and offboarding. It also oversees service delivery, community outreach, educational activities, family support, and local International Services programming. The specialist supports deployment logistics, readiness activities, contingency operations, and emergency or surge responses. The salary range is $62,960–$75,000. Deployment and readiness incentives are available while deployed. Salary is aligned to the geographic location where work is primarily performed. This role is not eligible for relocation assistance.

Requirements

Bachelor’s degree in business or public administration, human resources management, community organization, social or health sciences, or a related field, or related equivalent experience.
At least five years of related experience in program management or a related field.
Current, valid driver’s license and good driving record.
Strong computer skills.
Public speaking skills and effective verbal and written communication skills.
Strong interpersonal skills and ability to work independently and as part of a team.
Ability to balance multiple priorities.
U.S. citizenship.
Ability to obtain a secret security clearance and a no-fee U.S. passport.
Worldwide mobility and willingness to accept assignments anywhere, including conflict areas where the Red Cross serves military members and their families.
Ability to meet strict medical and physical requirements, including U.S. military-required immunizations.
Ability to safely meet physical demands associated with domestic and international travel and austere, remote, or resource-limited environments.
Ability to work extended hours and handle prolonged standing or walking, uneven terrain, stairs, equipment and personal gear, environmental and operational challenges, and required personal protective equipment.
Willingness to live and work in harsh and stressful environments, potentially wear military uniforms, and periodically accompany the military on deployments.

Nice To Haves

Familiarity with military culture, regulations, and protocol.
Experience with American Red Cross programs and services.
Passion for supporting military members and the physical stamina and emotional capacity to live and work alongside deployed military members in difficult environments.
Ability to thrive in service and teamwork, adapt to ambiguity, and engage others in solving complex problems.
Adaptability and ability to adjust quickly to new situations.
Independent problem-solving skills in high-pressure situations, including identifying appropriate people to engage and developing actionable solutions.
Ability to collaborate with team members, volunteers, and military personnel.
Servant-leader approach, putting others and the mission first.

Responsibilities

Facilitate emergency communication messages and related support services for military members and their families through the SAF Hero Care Network.
Coordinate and conduct client follow-up, and log and document all related activities.
Maintain rosters, unit contacts, and case logs in accordance with mission guidelines.
Support contingency operations during high-volume events and serve as the local liaison for Hero Care casework.
Monitor service delivery outcomes and ensure accurate program documentation and reporting.
Identify trends, assess service needs, and recommend program improvements.
Collaborate with Red Cross leadership on deployment feedback, staff mentorship, and onboarding support for mobile team members.
Assist with travel coordination, logistics, and reporting for mobile deployments.
Build and maintain relationships with military leadership, command staff, and installation partners.
Conduct command briefings, educational sessions, presentations, and individual outreach engagements.
Increase Red Cross visibility through Armed Forces Network, base bulletins, social media, and approved local marketing channels.
Represent the Red Cross at official functions, ceremonies, and community events.
Manage volunteer recruitment, onboarding, training, supervision, recognition, and offboarding.
Recruit and mentor leadership volunteers supporting SAF/IS, Disaster Cycle Services, Training Services, and Blood Services.
Use Volunteer Connection to manage volunteer documentation, communications, and compliance.
Promote an inclusive volunteer environment aligned with Red Cross values.
Ensure consistent, high-quality delivery of Red Cross programs for service members, veterans, and their families.
Supervise volunteer service delivery teams and coordinate educational briefings, community workshops, and special events.
Provide family support services, including wellness check-ins, emergency communications, and referrals to community resources.
Promote and implement International Services programs in the local community.
Deploy as a SAF Mobile Team member for an approximately six-month overseas assignment and support U.S. military operations across the Middle East, Africa, and Eastern Europe.
Live and work on military installations while following base policies, customs, and operational requirements.
Maintain deployment readiness, including required medical clearances, training certifications, and security standards.
Support emergency, surge, and disaster operations as part of the Hero Care Network Contingency Team.
Participate in readiness drills, maintain casework proficiency, and respond to emergency communications and crisis situations as needed.