IS Desktop Specialist

Trimble Inc. • Alpharetta, GA

12d • $74,000 - $101,800 • Onsite

About The Position

The IS Desktop Specialist is a front-line member of Trimble Corporate Information Systems, providing onsite support to end users at the Alpharetta, Georgia office. The role supports desktop hardware and software deployment, ticket coordination and lifecycle management, inventory and asset processes, internal documentation, and operational improvement. The specialist collaborates with other IS departments and a global IS team to keep users and the office operating efficiently, providing professional, customer-focused support across a range of hardware, operating systems, and endpoint technologies.

The role may involve planning and managing IT projects with multiple stakeholders and external resources. It also calls for leading project teams, training and mentoring help desk staff, and delivering priorities effectively with little supervision. The successful candidate builds trusted relationships, diagnoses stakeholder needs, facilitates collaboration, and looks for incremental process improvements.

Requirements

• Bachelor's degree in Computer Science or a related field and at least 4 years of relevant experience, or an Associate's degree and at least 6 years of relevant experience.
• Excellent written and verbal communication skills in English.
• Experience providing effective customer service to technical and non-technical personnel.
• Excellent organizational skills.
• Ability to independently maintain ongoing relationships with established suppliers, partners, and stakeholders.
• Ability to work reliably both independently and as part of a cross-functional team.
• Ability to document technical information in ITSM systems and manage ticket lifecycles effectively.
• Experience in asset lifecycle management.
• In-depth experience with Windows, macOS, Linux, mobile devices, tablets, printers, and conference room equipment.
• Intermediate knowledge of networks, cybersecurity, the client-server model, and on-premises and cloud-based endpoint management platforms.
• Experience with scripting and automation, such as PowerShell, Bash, or Python.

Nice To Haves

• Relevant IT certifications such as ITIL or CompTIA A+.
• Familiarity with Google Workspace for enterprise collaboration and project management.

Responsibilities

• Support end users with desktop support and deployment of hardware and software.
• Provide professional, customer-focused service and communicate incident and service-request progress throughout each ticket's lifecycle.
• Resolve issues independently or in collaboration with other IS staff and resources in a timely and effective manner.
• Coordinate and manage ticket queues and maintain ticket lifecycle documentation in ITSM systems.
• Communicate and collaborate with peers, IS staff and management, business group managers, and other employees to support end users and corporate IS infrastructure.
• Troubleshoot a variety of hardware and operating systems, including Dell, Apple, Samsung, Google, Windows, macOS, and Linux.
• Develop and maintain internal documentation and processes.
• Improve operational effectiveness and efficiency through process improvements and automation.
• Manage asset and inventory processes, including asset lifecycle management.
• May plan and manage IT projects involving multiple stakeholders and external resources.
• Lead project teams, train and mentor help desk staff, and deliver priorities with little supervision.

Benefits

• Medical, dental, vision, life, and disability benefits.
• Time-off plans and retirement plans.
• Tax savings plans for health, dependent care, and commuter expenses, offered by most businesses.
• Paid parental leave.
• Employee Stock Purchase Plan.
• Bonus eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level