RX Refill Specialist 1
About The Position
The RX Refill Specialist 1 supports providers and staff with electronic medical record (EMR) inboxes, patient communications, medication refills, paperwork, and other tasks that support patient care. The role handles urgent triage calls using established protocols and has access to a physician when needed. It also manages routine patient portal messages, prescription refill requests, follow-up scheduling, and communication of laboratory and imaging results. The specialist maintains assigned provider and staff inboxes and records, assists with clinical paperwork, and works cooperatively with patients, providers, support staff, and administration. Other job-related duties may be assigned based on organizational needs. The position is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- High school diploma or equivalent (GED).
- Medical Assistant Certificate and completion of a Medical Assistant program.
- Valid BLS certification from an accredited organization.
- At least one year of clinical experience.
- At least one year of triage experience.
- Knowledge of nursing procedures for which the vocational nursing course provided the necessary skill and judgment; limit performance to acts for which the employee has been prepared.
- Knowledge of accepted procedures for disposing of used supplies.
- Ability to communicate effectively and congenially with patients and staff in person and over the phone.
- Ability to exercise tact, initiative, and good judgment when interacting with patients and staff.
- Ability to observe patients' general physical condition and detect signs of abnormalities.
- Ability to record observations and notes completely, accurately, legibly, and concisely.
- Computer skills necessary to navigate the company’s EMR system.
- Ability to accept supervision and feedback.
- Authorization to work in the United States.
Nice To Haves
- Bilingual Spanish.
Responsibilities
- Handle urgent patient triage calls transferred to the specialist, using triage protocols and consulting a physician when needed.
- Answer and manage routine patient portal messages and questions; forward unresolved matters to provider staff or the provider promptly.
- Oversee the medication refill inbox and ensure prescriptions are refilled within a maximum of two business days.
- Manage and refill medications directly to pharmacies according to the prescription refill protocol.
- Place electronic medication refill orders as authorized by the refill protocol.
- Call pharmacies when indicated.
- Schedule patient follow-up appointments when appropriate, or message the scheduling department to arrange them according to protocol.
- Notify patients of normal laboratory and imaging results by telephone or through the MyChart portal.
- Notify patients of abnormal laboratory and imaging results as communicated by the ordering provider.
- Help maintain assigned provider and staff inboxes.
- Maintain records and assist with clinical paperwork, including paper refills, orders, forms, referrals, and prior authorizations.
- Receive urgent calls from radiology about critical imaging results and relay the information to the ordering healthcare provider promptly.
- Assist patients with problems or requests by telephone or electronically.
- Maintain a clean and organized workstation.
- Communicate and cooperate appropriately with patients, providers, support staff, and administration.
- Perform other job-related tasks or duties requested by a supervisor based on organizational needs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
