Refill Specialist

River Valley Family Health Center•Delta, CO

11d•Onsite

About The Position

River Valley Family Health Centers is hiring a full-time Medication Refill Specialist for its clinic in Delta, Colorado. The position is 40 hours per week and provides support to patients and their families with prescription refill needs, medication access, and related education. The role also coordinates medication prior authorizations, pharmaceutical representative activities, and follow-up appointments. The organization’s mission is to provide high-quality healthcare in an integrated and culturally respectful manner, with affordable and accessible care for the community. It values patient-centered quality care, accountability, integrity, and overcoming barriers to care, and is committed to equal employment opportunity.

Requirements

High school diploma or equivalent.
BLS certification required.
Ability to obtain a Provisional Pharmacy Technician (CPhT) certification before hire and a full, active certification within 18 months of hire, if not already certified as an LPN or Pharmacy Technician.
Ability to maintain positive working relationships with team members, patients, families, and others.
Ability to use a computer for timekeeping, electronic medical record documentation, and follow-up tasks.
Ability to maintain confidentiality.
Ability to meet the position’s physical demands, including prolonged standing and walking, sitting at a computer, and lifting, carrying, pushing, and pulling up to 35 pounds.
Employees are required to complete mandatory vaccines, including Tdap, Hep A, Hep B, MMR, Varicella, and the yearly flu vaccine.

Nice To Haves

Completion of an approved educational program for Licensed Practical Nurses, Medical Assistants, or Pharmacy Technicians.
Active LPN or Pharmacy Technician certification.
At least one year of experience in an ambulatory healthcare setting.
Bilingual ability.

Responsibilities

Serve as the point of contact for patients regarding prescription medication refill needs.
Refill prescriptions in response to provider, patient, or pharmacy requests.
Obtain medication prior authorizations from patients’ insurance companies.
Coordinate pharmaceutical representatives for drug samples, patient assistance, and learning opportunities.
Promote River Valley services related to medications, including the pharmacy and 340B program.
Provide health-related education and compassionate support to patients and families, including guidance on taking medications correctly and obtaining refills.
Coordinate follow-up appointments related to prescription refills.
Travel between clinics as needed.