Refill Pharmacy Technician

IU Health • Plainfield, IN

13d • Hybrid

About The Position

The Refill Pharmacy Technician II supports providers and patients by managing prescription refill requests. The role works closely with providers, clinical staff, and pharmacies to process requests accurately, efficiently, and in compliance with Indiana pharmacy regulations. Technicians work at the top of their license, applying technical knowledge, analytical skills, and attention to detail in a collaborative healthcare team. The position is based in an office setting within a provider-supported refill department. It has a set schedule with no nights, weekends, or holidays. After an initial training period, partial remote work may be available based on performance, accuracy, and departmental metrics.

New hires are required to receive specified vaccinations, including influenza and COVID-19, unless an exemption is approved; new hires may submit proof of prior vaccination. The posting also describes IU Health's commitment to equal opportunity and reasonable accommodations during hiring and employment.

Requirements

• High school diploma or GED.
• Active Indiana Pharmacy Technician License.
• Active Pharmacy National Certification required after one year of hire.
• Ability to work under pharmacist supervision and follow established procedures.
• Strong attention to detail and ability to review and analyze medication refill requests.
• Solid understanding of common drug names, dosages, and pharmacy terminology.
• Effective written and verbal communication skills.
• Excellent organizational and time-management abilities.
• Ability to work independently and contribute to a team environment.
• Commitment to accuracy, quality, and patient safety.

Responsibilities

• Collaborate with providers and clinical staff to review, process, and manage prescription refill requests from patients and external pharmacies.
• Analyze refill requests for accuracy, completeness, and appropriateness before pharmacist review.
• Enter and maintain prescription and refill information accurately in the pharmacy system.
• Communicate professionally with patients, providers, and pharmacies to clarify refill requests and resolve issues in a timely manner.
• Ensure refill activities comply with state regulations, organizational policies, and patient safety standards.
• Prioritize workload to meet volume demands while maintaining accuracy.
• Support pharmacists and other pharmacy team members in daily operations as needed.
• Maintain confidentiality and uphold HIPAA standards in communications and documentation.

Benefits

• 401(k) retirement savings with employer match
• Tuition reimbursement
• Student loan forgiveness program information for qualifying participants
• Employee Assistance Program with counseling at no cost
• Team member wellness programs with participation points contributing to a biweekly financial incentive
• Stable, predictable schedule with work-life balance
• Opportunity for professional growth and skill development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED