Pharmacy Technician II - Refill & Prescription Support- BioPlus Specialty Pharmacy
About The Position
The Pharmacy Technician II supports specialty prescription processing at BioPlus Specialty Pharmacy. The role interprets and enters moderately complex prescriptions, troubleshoots adjudication issues, and contacts healthcare provider offices to clarify prescription details, obtain missing information, and resolve discrepancies that could prevent orders from being processed. The technician works with urgency and attention to detail to ensure orders meet compliance, safety, and quality standards. This position is based at 3200 Lake Emma Road, Lake Mary, Florida, and follows a hybrid schedule requiring in-office work one to two days per week. The work schedule is Monday through Friday, 12:30 PM to 9:00 PM EST. The role requires proximity to the posting location unless an accommodation is granted as required by law.
Requirements
- High school diploma or equivalent, and at least two years of pharmacy experience; or an equivalent combination of education and experience.
- An active professional license, when required by state law, and State Pharmacy Technician Certification or National Certification according to applicable state or territory requirements.
- For the CPCC business area, a current Pharmacy Technician license and certification are required.
Nice To Haves
- Strong verbal and written communication skills.
- Experience making high-volume outbound calls.
- Professional communication with provider offices and healthcare professionals.
- Ability to identify missing or incomplete prescription information and obtain clarification.
- Attention to detail.
- Problem-solving skills.
- Strong documentation and computer skills.
Responsibilities
- Verify member information and enter data for pharmacists.
- Educate members about pharmacy-based prescription rules, medication resources, and assistance programs.
- Work with pharmacists and provider offices to prevent delays in therapy and provide a strong service experience.
- Resolve grievance and appeal issues.
- Respond to inquiries from physicians, the sales team, and members about formularies and prescription benefits.
- Process specialty prescription orders accurately and efficiently, following regulatory requirements and internal standard operating procedures.
- Contact healthcare provider offices to clarify prescription details, obtain missing information, and resolve discrepancies.
- Help provide high-quality pharmacy care for patients with complex or medical conditions.
Benefits
- Merit increases
- Paid holidays
- Paid Time Off
- Incentive bonus programs, unless covered by a collective bargaining agreement
- Medical benefits
- Dental insurance
- Vision insurance
- Short- and long-term disability benefits
- 401(k) with company match
- Stock purchase plan
- Life insurance
- Wellness programs
- Financial education resources
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
