Pharmacy Customer Associate - BioPlus Specialty Pharmacy
About The Position
The Pharmacy Customer Associate at BioPlus Specialty Pharmacy responds to basic customer questions by telephone and written correspondence regarding pharmacy retail and mail-order prescriptions. The role develops and maintains positive customer relations and coordinates with company functions to ensure customer requests are handled and resolved appropriately and promptly. It interacts with internal and external customers to provide claims, customer service, and/or membership support; researches requests to deliver thorough solutions; and takes ownership of service requests through high-quality resolution and follow-through. The associate also supports and guides customers through their options and decisions and helps them use available technology, tools, and resources confidently. This hybrid position is based at 3200 Lake Emma Road, Suite 1000, Lake Mary, Florida. Associates are expected to work in the office one to two days per week, and applicants must be within a reasonable commuting distance unless an accommodation is granted as required by law. Multiple shifts are available between 9:00 a.m. and 7:00 p.m.
Requirements
- High school diploma or equivalent, and previous experience in an automated customer service environment; or an equivalent combination of education and experience.
Nice To Haves
- Specialty Pharmacy experience preferred.
- Call center experience preferred.
Responsibilities
- Respond to basic customer questions by telephone and written correspondence about pharmacy retail and mail-order prescriptions.
- Develop and maintain positive customer relations and coordinate with company functions to ensure customer requests are resolved appropriately and promptly.
- Interact with internal and external customers to provide claims, customer service, and/or membership support.
- Research customer requests and provide proactive, thorough solutions.
- Take ownership of service requests and ensure high-quality resolution and follow-through.
- Guide customers through their options and decisions and help them become knowledgeable and confident using available technology, tools, and resources.
Benefits
- Merit increases
- Paid holidays
- Paid Time Off
- Incentive bonus programs (unless covered by a collective bargaining agreement)
- Medical benefits
- Dental benefits
- Vision benefits
- Short- and long-term disability benefits
- 401(k) with company match
- Stock purchase plan
- Life insurance
- Wellness programs
- Financial education resources
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
