Manager, Pharmacy Operations - BioPlus Specialty Pharmacy

Elevance Health•Durham, NC

8d•Onsite

About The Position

The Manager, Pharmacy Operations oversees specific areas of pharmacy services, programs, and personnel and is responsible for all facets of pharmaceutical care related to pharmacy patients and consumers. The role manages daily fulfillment and PV2 operations, ensuring pharmacy distribution services are safe, timely, efficient, equitable, effective, and patient-centered. The manager may directly supervise pharmacy technicians, pharmacy learners, pharmacists, and support staff. Project work ranges from independent small projects to leading teams through large-scale changes, sometimes in partnership with departments outside the pharmacy. The manager collaborates with pharmacy leadership, including the Director of Pharmacy and the Staff Vice President of Pharmacy Operations. This is an onsite role requiring full-time work at a posted location. The schedule is Monday through Friday, with an eight-hour shift scheduled between 7:00 a.m. and 6:00 p.m., rotating according to business needs.

Requirements

Current active, unrestricted state license to practice pharmacy as a Registered Pharmacist (RPh) in applicable state(s).
RPh and at least 3 years of pharmacy experience and at least 3 years of management experience, or an equivalent combination of education and experience.

Nice To Haves

PharmD.
Specialty pharmacy experience.
Prior experience with mail-order and/or retail pharmacy compliance.
People leadership experience.
Knowledge of DEA, FDA, and state regulations concerning controlled substances.
Experience interpreting compliance requirements and regulations.
Experience working with State Boards of Pharmacy on complaints, issue resolution, inspections, and central fill requirements.

Responsibilities

Oversee daily fulfillment and PV2 operations.
Supervise and lead safe, timely, efficient, equitable, effective, and patient-centered pharmacy distribution services.
Ensure workflows in areas of oversight are compliant and productive, and hold staff accountable to departmental standards.
Directly supervise, as applicable, pharmacy technicians, pharmacy learners, pharmacists, and support staff.
Manage projects of varying scope and coordinate with other departments to align work with organizational priorities and timelines.
Collaborate with the pharmacy leadership team, including the Director of Pharmacy and the Staff Vice President of Pharmacy Operations.
Support fulfillment technician workflows to improve quality, efficiency, and productivity.
Support PV2 clinical pharmacy workflows and practice expectations through operational planning.
Understand, comply with, and participate in Quality Assurance, Performance Improvement, and accreditation requirements to support excellent quality patient care.
Coordinate compliance and regulatory matters for areas of responsibility.
Develop or maintain pharmacy fulfillment and distribution policies and procedures with the pharmacy leadership team.
Identify opportunities to redesign oversight systems and improve performance, labor, and operational efficiency.
Review reports and records concerning medication errors, adverse drug events, or ineffective service, and take appropriate corrective action.
Participate in developing the department’s strategic plan and execute assigned goals.
Identify and develop business cases for operational services based on anticipated needs, operational advancement, and organizational priorities.
Participate in or lead organization-wide quality improvement initiatives and projects as the pharmacy representative.
Serve as a pharmacy liaison to interdisciplinary team members for areas of responsibility.
Select, train, develop, and motivate staff to meet and exceed goals and objectives.