Pharmacy Customer Associate - BioPlus Specialty Pharmacy
About The Position
The Pharmacy Customer Associate at BioPlus Specialty Pharmacy responds to basic customer questions by telephone and written correspondence about pharmacy retail and mail-order prescriptions. The role develops and maintains positive customer relationships and coordinates with company functions to resolve customer requests appropriately and promptly. It interacts with internal and external customers—including subscribers, providers, benefit administrators, physician offices, third-party representatives, and other Blue Cross Plans—to provide claims, customer service, and membership support. The associate researches requests, takes ownership of service issues through resolution and follow-up, and helps customers understand their personal options and make confident use of available technology, tools, and resources. This is a hybrid position based in Lake Mary, Florida, requiring in-office work 1–2 days per week. Multiple shifts are available within the hours of 9:00 a.m. to 7:00 p.m.
Requirements
- High school diploma or equivalent, and previous experience in an automated customer service environment; or an equivalent combination of education and experience.
- Ability to respond to customer inquiries and provide customer service, claims, or membership support.
Nice To Haves
- Specialty pharmacy experience.
- Call center experience.
Responsibilities
- Respond to basic customer questions by telephone and written correspondence about pharmacy retail and mail-order prescriptions.
- Develop and maintain positive customer relationships and coordinate with company functions to resolve requests appropriately and promptly.
- Interact with internal and external customers to provide claims, customer service, and membership support.
- Research customer requests to provide proactive and thorough solutions.
- Take ownership of service requests and ensure high-quality resolution and follow-through.
- Support and guide customers with their options and decisions, and help them use available technology, tools, and resources.
Benefits
- Merit increases
- Paid holidays
- Paid time off
- Incentive bonus programs (unless covered by a collective bargaining agreement)
- Medical benefits
- Dental insurance
- Vision insurance
- Short- and long-term disability benefits
- 401(k) with company match
- Stock purchase plan
- Life insurance
- Wellness programs
- Financial education resources
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
