Pharmacy Customer Associate – BioPlus Specialty Pharmacy
About The Position
The Pharmacy Customer Associate at BioPlus Specialty Pharmacy responds to basic customer questions by telephone and written correspondence concerning pharmacy retail and mail-order prescriptions. The role develops and maintains positive customer relationships and coordinates with company functions to ensure customer requests are handled and resolved appropriately and promptly. The associate interacts with internal and external customers—including subscribers, providers, group or benefit administrators, physician offices, third-party representatives, and other Blue Cross Plans—to provide claims, customer service, and/or membership support. The role involves researching issues to provide proactive, thorough solutions, taking ownership of service requests through high-quality resolution and follow-through, and guiding customers through their options and decisions. The associate also helps customers become knowledgeable and confident using available technology, tools, and resources. This hybrid role is based in Lake Mary, Florida, and requires working in the office one to two days per week. Candidates must live within a reasonable commuting distance of the posting location unless an accommodation is granted as required by law.
Requirements
- High school diploma or equivalent, and previous experience in an automated customer service environment; or an equivalent combination of education and experience.
- Ability to work in the office one to two days per week at the Lake Mary, Florida location; candidates must be within a reasonable commuting distance unless an accommodation is granted as required by law.
Nice To Haves
- High-volume call center experience.
- Specialty pharmacy experience.
Responsibilities
- Develop and maintain positive customer relations, coordinating with company functions to ensure requests are handled and resolved appropriately and promptly.
- Interact with internal and external customers to provide claims, customer service, and/or membership support.
- Research customer issues to provide proactive, thorough solutions.
- Take ownership of service requests and ensure high-quality resolution and follow-through.
- Support and guide customers with their personal options and decisions.
- Help customers become knowledgeable and confident using available technology, tools, and resources.
- Respond to basic customer questions by telephone and written correspondence regarding pharmacy retail and mail-order prescriptions.
Benefits
- Merit increases
- Paid holidays
- Paid time off
- Incentive bonus programs, unless covered by a collective bargaining agreement
- Medical benefits
- Dental insurance
- Vision insurance
- Short- and long-term disability benefits
- 401(k) with match
- Stock purchase plan
- Life insurance
- Wellness programs
- Financial education resources
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
