Pharmacy Technician II - Refill & Prescription Support- BioPlus Specialty Pharmacy
About The Position
The Pharmacy Technician II interprets and enters moderately complex prescriptions and troubleshoots adjudication issues. The role includes contacting healthcare providers’ offices to clarify prescription details, obtain missing information, and resolve discrepancies that prevent order processing. The technician works with urgency and attention to detail to ensure orders meet compliance, safety, and quality standards throughout the workflow. This position processes specialty prescription orders accurately, efficiently, and professionally while following regulatory requirements and internal standard operating procedures. The technician works closely with pharmacists, healthcare providers, and members to help prevent therapy delays and provide an exceptional service experience. The role is based at 3200 Lake Emma Road, Lake Mary, Florida, and follows a hybrid schedule requiring in-office work one to two days per week. The stated schedule is Monday through Friday, 12:30 PM–9:00 PM EST.
Requirements
- High school diploma or equivalent, and at least two years of pharmacy experience, or an equivalent combination of education and experience.
- An active professional license if required by state law, and State Pharmacy Technician Certification or National Certification according to applicable state or territory requirements.
- For the CPCC business area, a current Pharmacy Technician license and certification are required.
Nice To Haves
- Strong verbal and written communication skills.
- Experience making high-volume outbound calls.
- Professional communication with providers’ offices and healthcare professionals.
- Ability to identify missing or incomplete prescription information and obtain clarifications.
- Attention to detail.
- Problem-solving skills.
- Strong documentation and computer skills.
Responsibilities
- Verify member information and enter data for pharmacists.
- Educate members on pharmacy rules related to prescriptions and medication resources or assistance programs.
- Contact healthcare providers’ offices to clarify prescription details, obtain missing information, and resolve discrepancies that prevent order processing.
- Work with pharmacists and providers’ offices to prevent therapy delays and provide an exceptional service experience.
- Resolve grievances and appeals issues.
- Respond to inquiries from physicians, the sales team, and members concerning formulary and prescription benefits.
- Process specialty prescription orders accurately, efficiently, and professionally while complying with regulatory requirements and internal standard operating procedures.
- Ensure orders meet compliance, safety, and quality standards throughout the workflow.
Benefits
- Merit increases
- Paid holidays
- Paid Time Off
- Incentive bonus programs, unless covered by a collective bargaining agreement
- Medical benefits
- Dental benefits
- Vision benefits
- Short- and long-term disability benefits
- 401(k) with match
- Stock purchase plan
- Life insurance
- Wellness programs
- Financial education resources
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
