RV Shop Manager

Ski'S Truck & Rv Sales•Rockville, IN

23d•Onsite

About The Position

Ski's Truck & RV Sales is seeking an experienced RV Shop Manager to serve as the senior leader of the dealership. The role oversees operational areas including Sales, Service, Finance, Administration, and Customer Experience, and is responsible for dealership performance, employee development, customer satisfaction, and profitability while representing the company’s mission, values, and brand. The manager directs store operations across departments, sets and monitors performance goals and financial metrics, develops staff, ensures a strong customer experience, oversees budgets and expenditures, and works with the marketing team on advertising strategies. The position also monitors market trends and communicates with store teams and corporate leadership. Work takes place in both office and dealership-floor environments and may involve any type of weather.

Requirements

High school diploma or equivalent required.
One to three years of multi-department dealership management experience, preferably at the GSM or GM level.
One to three years of experience working in an RV, automotive, or marine dealership.
Ability to stand or walk for extended periods throughout the day.
Ability to occasionally lift 10–25 pounds.
Leadership skills, including motivating others, setting goals, and leading by example.
Professional and prompt customer-service skills.
Ability to coach team members, provide feedback, and support career growth.
Understanding of dealership financials, budgeting, and cost controls.
Ability to use technology to improve operations and adapt to new systems.
Professional conduct aligned with company values.
Problem-solving and communication skills, including clear communication with employees, leadership, and customers.

Nice To Haves

Bachelor’s degree preferred.
RV industry experience highly preferred.

Responsibilities

Direct dealership operations across Sales, Finance, Service, Warranty, and Customer Care.
Set dealership performance goals and monitor profitability, expense control, and net revenue.
Collaborate with department managers to improve staffing, scheduling, and workflow efficiency.
Recruit, train, coach, and retain staff across departments.
Conduct performance reviews, set expectations, and promote accountability and engagement.
Provide leadership development and succession planning.
Promote customer satisfaction and loyalty through effective processes and team conduct.
Handle escalated customer concerns and complaints and work toward prompt resolution and retention.
Represent and promote the company brand professionally and consistently.
Monitor profit-and-loss statements, budgets, and departmental financial performance.
Track and approve expenditures in line with budget goals.
Work with the marketing team to determine advertising strategies.
Monitor market trends, competitors, and customer behavior and adjust business plans accordingly.
Communicate performance, risks, and opportunities to store teams and corporate leadership.
Use document management systems and customer relationship management systems.