RV Resort Manager

Sun Communities•Buckeye, AZ

About The Position

RV Resort Managers are responsible for the resort’s operations and continued profitability and serve as the day-to-day point of contact for guests and residents. The role covers administrative activities, marketing, leasing and sales of new and pre-owned homes, property maintenance, budgeting, and resident and guest relations.

Requirements

High school diploma or GED.
Two years of property management or resort experience, including two years of supervisory experience.
General knowledge of property maintenance.
Solid negotiation skills.
Ability to thrive in a fast-paced environment.
Working knowledge of basic accounting principles.
Thorough knowledge of federal, state, and local laws pertaining to fair housing and employment law.
Basic computer proficiency, including email, the internet, and Microsoft Office Suite.
Flexibility to respond to resort needs during non-business hours.
Ability to live on-site within the resort, if applicable; housing is provided.
Valid driver’s license.

Nice To Haves

Six months of previous sales and leasing experience.
Six months of experience with NetSuite.

Responsibilities

Ensure guests and residents receive high levels of service consistent with Sun’s Customer Service philosophy.
Handle resident and guest complaints promptly and professionally through a variety of communication methods.
Manage rent collection, including collecting, posting, and depositing income from rental-site leases, and submit bad debt to collections.
Handle delinquencies and approve eviction proceedings in accordance with Sun’s policies.
Review residency applications and approve or deny residency.
Ensure compliance with policies designed to increase team member safety and submit workers’ compensation accident and incident reports on time.
Report deficiencies that could adversely affect resort operations to the RVP.
Enforce resort rules and regulations.
Ensure compliance with federal, state, and local agencies regulating fair housing laws and resort operations.
Ensure the overall resort appearance is maintained to Sun’s curb-appeal standards.
Coordinate team member selection and development and ensure team members follow applicable policies and procedures.
Monitor, code, and approve operating-expense and sales-related invoices, and maintain petty cash and activity accounts.
Consult the RVP on the best course of action when a question or situation lacks an established guideline.
Oversee and account for nightly balancing of RV income, sign off on bank deposits, and forward RV income reports to the Main Office.
Inspect used or repossessed homes and recommend purchases and renovations.
Market model, pre-owned, and brokered homes for sale, and prepare documents to list and sell homes.
Identify and prepare sites for Sun Homes models and coordinate with the maintenance team to prepare vacant sites for home move-ins.
Assist the RVP in developing a marketing strategy and maintaining effective advertising to attract prospective guests.
Assist the RVP with the annual operating budget and provide accurate data for capital expenditure and expansion budget needs.
Review monthly property accounting reports, compile reports for the Accounting department, and prepare monthly explanations of profit-and-loss variances.

Benefits

Comprehensive medical and prescription coverage with multiple plan designs.
Dental plan.
Vision plan.
Voluntary health and dependent care reimbursement accounts.
Life and accidental death and dismemberment insurance.
Short- and long-term disability coverage.
401(k) plan with Sun matching contribution.
Paid parental leave.
Employee assistance program.
Identity theft insurance.
Legal assistance plan.
Pet insurance.
Tuition reimbursement for formal education.
Vacation RV site discounts at Sun Outdoors locations nationwide.
Team member perks and discounts on travel, merchandise, mobile phone service, and other offerings.
Paid time off, including ten holidays, vacation, personal and sick time, bereavement leave, and jury-duty pay.
Great pay and advancement opportunities.
Flexible work arrangements.