Property Ambassador - Island Oaks RV Resort

NDM Hospitality Services•Jacksonville, FL

About The Position

The Property Ambassador supports facilities operations at Island Oaks RV Resort by maintaining site readiness, cleanliness, and safety while serving as an on-site hospitality specialist. The role involves continuous property rounds, valet-style trash service, resetting RV sites and guest-use amenities, and promptly reporting hazards or maintenance needs. The ambassador works with Guest Services, Housekeeping, and Maintenance/Facilities to help guests, support arrivals when needed, and deliver welcoming service. This is a hands-on, fast-paced role performed primarily outdoors in varying weather conditions. Duties include removing trash and debris, light cleaning, preparing grills and fire pits, checking common areas, monitoring roads and pathways, and responding to guest requests and safety issues. Additional guest-service coverage may be assigned during peak arrivals or at some locations, including assisting with check-in flow, site inspections, resort orientation, and guest inquiries. Flexible availability is required. Shifts may include weekends, holidays, early mornings, late afternoons, and rotating shifts. Overtime may be required during high-volume periods or after severe weather.

Requirements

Friendly, professional demeanor in all interactions.
Flexible schedule, including evenings, weekends, and holidays, and ability to work rotating shifts as needed.
Strong attention to detail and problem-solving skills.
Ability to remain calm under pressure and knowledge of emergency procedures.
Excellent communication skills and adaptability.
Ability to stand, sit, or walk for extended periods and lift up to 30 lbs.
Comfort working outdoors in varying weather conditions.
Valid U.S. driver's license and ability to operate golf carts and motor vehicles.

Nice To Haves

Experience in campground or RV resort operations, housekeeping, landscaping, or facilities.
Familiarity with basic grounds tools.
Comfort using a mobile device for checklists, photos, and communication.
Valid driver's license may be required based on property policy.
Proficiency in Microsoft Office applications.
Previous front desk or guest-services experience in a luxury setting.
Bilingual skills.

Responsibilities

Provide valet-style trash service and routine waste runs, using trash compactor and dumpster areas according to safety guidelines.
Collect litter and clear debris to maintain cleanliness and curb appeal across sites, roadways, landscaping edges, and amenity areas.
Turn RV sites between departures and arrivals by removing trash, raking or spot-sweeping pads, checking fire pits and grills, resetting picnic tables, and preparing sites for guests.
Clean and maintain dog parks and pet stations, including waste bag dispensers, receptacles, and water stations as applicable.
Clean, cool, and prepare grills and fire pits for guest use; report damage or missing components and remove hazards.
Assist with propane exchanges or refills as assigned, and set up or refresh guest-use amenities and event equipment.
Monitor roads and pathways for safety issues and report work orders to Facilities/Maintenance.
Check high-traffic amenity areas for cleanliness, supply levels, and basic functionality.
Safely operate basic grounds equipment, including leaf blowers, pressure washers, weed eaters, and hand tools; follow PPE and chemical-handling expectations when applicable.
Monitor speeds throughout the resort and respectfully address concerns involving vehicles and recreational transport; escalate repeat issues per policy.
Observe the property for safety concerns and guest needs, responding promptly to spills, broken glass, and other immediate hazards.
Answer guest questions, provide directions, assist with minor needs, and route service requests to the appropriate team.
Document and communicate issues found during rounds, including damage, vandalism, wildlife concerns, lost and found items, and rule violations.
Support quick task turnaround and readiness during high-demand periods; assist with special projects and event setup and breakdown.
Provide guest-service coverage as assigned, including welcoming guests, offering directions and resort orientation, and supporting check-in/check-out flow.
Confirm reservation details, review notes and special requests, and coordinate site assignments with Guest Services when needed.
Conduct site-readiness checks and pre-arrival inspections, and provide tours explaining amenities, activities, quiet hours, pet policies, and safety expectations.
Respond to guest inquiries in person, by phone, or by email; use service-recovery techniques when appropriate and escalate concerns to leadership.
Communicate with internal teams using radio, email, and Microsoft Teams.
Perform other duties and special projects assigned by management to support resort operations.