Property Ambassador - Island Oaks RV Resort
About The Position
The Property Ambassador supports resort facilities operations at Island Oaks RV Resort by maintaining site readiness, cleanliness, and safety while serving as an on-site hospitality specialist. The role includes continuous property rounds, valet-style trash service, resetting RV sites and guest-use amenities, and promptly reporting hazards or maintenance needs. In coordination with Guest Services, Housekeeping, and Maintenance/Facilities, the ambassador helps guide guests, answer questions, assist with arrivals when needed, and provide exceptional service. This is a hands-on, fast-paced role involving outdoor work in varying weather conditions and extended periods of walking. Tasks include removing trash and debris, light cleaning, resetting grills and fire pits, monitoring roads and amenity areas, responding to guest requests, and identifying cleanliness and safety concerns. Guest-services coverage may also be assigned during peak arrivals or at certain locations, including check-in support, site inspections, resort orientation, and guest inquiry handling.
Requirements
- Friendly, professional demeanor in all interactions.
- Flexible schedule, including evenings, weekends, and holidays, with ability to work rotating shifts as needed.
- Strong attention to detail and problem-solving skills.
- Ability to remain calm under pressure and knowledge of emergency procedures.
- Excellent communication skills and adaptability.
- Ability to stand, sit, or walk for extended periods and lift up to 30 lbs.
- Comfort working outdoors in varying weather conditions.
- Valid U.S. driver's license and ability to operate golf carts and motor vehicles.
Nice To Haves
- Experience in campground or RV resort operations, housekeeping, landscaping, or facilities.
- Familiarity with basic grounds tools.
- Comfort using a mobile device for checklists, photos, and communication.
- Valid driver's license may be required based on property policy.
- Proficiency in Microsoft Office applications.
- Previous front desk or guest-services experience in a luxury setting.
- Bilingual skills.
Responsibilities
- Provide valet-style trash service and routine waste runs, using trash compactor and dumpster areas according to safety guidelines.
- Collect litter, clear debris, and monitor curb appeal across sites, roadways, landscaping edges, and amenity zones.
- Turn RV sites between departures and arrivals by removing trash, raking or spot-sweeping pads, checking grills and fire pits, resetting picnic tables, and preparing sites for guests.
- Clean and maintain dog parks and pet stations, including waste bag dispensers, receptacles, and applicable water stations.
- Clean, cool, stock, and prepare grills and fire pits; report damage or missing components and promptly remove hazards.
- Assist with propane exchanges or refills as assigned, and set up or refresh guest-use amenities and event equipment.
- Monitor roads and pathways for safety issues and report work orders to Facilities/Maintenance.
- Check amenity areas for cleanliness, supply levels, and basic functionality.
- Safely operate basic grounds equipment and follow PPE and chemical-handling expectations when applicable.
- Monitor speeds throughout the resort and respectfully address concerns, escalating repeat issues according to policy.
- Observe the property for safety concerns or guest needs and respond promptly to immediate hazards such as spills and broken glass.
- Answer guest questions, provide directions, assist with minor needs, and route service requests to the appropriate team.
- Document and communicate issues found during rounds, including damage, vandalism, wildlife concerns, lost-and-found items, and rule violations.
- Support team operations during high-demand periods, assist with special projects and event setup or breakdown, and perform other assigned duties.
- When assigned, welcome guests, provide directions and resort orientation, and support check-in/check-out flow by confirming reservation details and coordinating site assignments.
- Conduct site-readiness checks and pre-arrival inspections; provide tours and explain amenities, activities, quiet hours, pet policies, and safety expectations.
- Respond to guest inquiries in person, by phone, or by email; use service recovery techniques when appropriate and escalate concerns promptly.
- Communicate with internal teams using radio, email, and Microsoft Teams.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
