RV Resort Manager

Sun Communities • Buckeye, AZ

3d

About The Position

RV Resort Managers are responsible for the resort’s operations and continued profitability and serve as the day-to-day point of contact for guests and residents. The role includes administrative activities, marketing, leasing and home sales, property maintenance, budgeting, and resident and guest relations.

The manager oversees guest and resident service, rent collection, residency applications, resort rules, compliance, team member safety and development, resort appearance, and financial and accounting activities. The role also supports marketing and budgeting, manages home sales and site preparation, and coordinates with resort maintenance and regional leadership.

Requirements

• High school diploma or GED.
• Two years of property management or resort experience, including two years of supervisory experience.
• General knowledge of property maintenance.
• Solid negotiation skills.
• Ability to thrive in a fast-paced environment.
• Working knowledge of basic accounting principles.
• Thorough knowledge of federal, state, and local laws pertaining to fair housing and employment law.
• Basic computer proficiency, including email, the internet, and Microsoft Office Suite.
• Flexibility to respond to resort needs during non-business hours.
• Ability to live on-site within the resort, if applicable; housing is provided.
• Valid driver’s license.

Nice To Haves

• Six months of previous sales and leasing experience.
• Six months of experience with NetSuite.

Responsibilities

• Ensure guests and residents receive service consistent with Sun’s Customer Service philosophy, and address their complaints in a timely and professional manner.
• Manage rent collection, including collecting, posting, and depositing income from rental site leases, and submit bad debt to collections.
• Handle delinquencies and approve eviction proceedings in accordance with Sun’s policies.
• Review residency applications and approve or deny residency.
• Ensure compliance with team member safety policies and submit workers’ compensation accident and incident reports on time.
• Report deficiencies that could adversely affect resort operations to the RVP.
• Enforce resort rules and regulations.
• Ensure compliance with federal, state, and local agencies regulating fair housing laws and resort operations.
• Maintain the resort’s appearance to Sun’s curb appeal standards.
• Coordinate team member selection and development and ensure team members follow applicable policies and procedures.
• Monitor, code, and approve invoices for operating expenses and sales-related costs; maintain petty cash and activity accounts.
• Consult the RVP when a question or situation lacks an established guideline.
• Oversee and account for nightly balancing of RV income, sign off on bank deposits, and forward the RV income report to the Main Office.
• Inspect used or repossessed homes and recommend purchases and renovations; market and prepare documents to list and sell model, pre-owned, and brokered homes.
• Identify and prepare sites for Sun Homes models and coordinate with maintenance to prepare vacant sites for home move-ins.
• Assist the RVP with marketing strategy and effective advertising to attract prospective guests.
• Assist the RVP with the annual operating budget and provide accurate data for capital expenditure and expansion budget needs.
• Review monthly property accounting reports, compile reports for the Accounting department, and prepare monthly explanations of profit and loss variances.

Benefits

• Comprehensive medical and prescription coverage with multiple plan designs.
• Comprehensive dental plan.
• Vision plan.
• Voluntary health and dependent care reimbursement accounts.
• Life and accidental death and dismemberment insurance.
• Short- and long-term disability coverage.
• 401(k) plan with Sun matching contribution.
• Paid parental leave.
• Employee Assistance Program.
• Identity theft insurance.
• Legal assistance plan.
• Pet insurance.
• Tuition reimbursement program.
• Vacation RV site discounts at Sun Outdoors locations nationwide.
• Team Member Perks & Discounts program.
• Paid time off, including ten holidays, vacation, personal and sick time, bereavement, and pay for jury duty.
• Great pay and advancement opportunities.
• Learning and growth opportunities.
• Flexible work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED