RV Service Manager
About The Position
The RV Service Manager oversees the day-to-day operations of the service department in an RV dealership or service center. The role manages service staff, supports high-quality customer service, maintains service records, and coordinates RV repair and maintenance services. The goal is to achieve customer satisfaction, efficient service operations, and profitability. The manager supervises service personnel and workflow; oversees customer interactions and service quality; manages repair, maintenance, inventory, tools, records, safety, and compliance; and is responsible for department budgeting, financial performance, and continuous improvement. The work takes place in a service shop and may involve exposure to weather, noise, dust, and chemicals, as well as occasional travel to training sessions, industry events, or off-site locations.
Requirements
- High school diploma or equivalent required.
- At least 3–5 years of experience in RV service or a related field, including at least 2 years in a supervisory or management role.
- Strong understanding of RV systems and components, diagnostic and repair techniques, and service software.
- Excellent communication and interpersonal skills, with a strong focus on customer satisfaction.
- Ability to lead and motivate a team, manage multiple tasks, and prioritize effectively.
- Ability to develop and manage budgets, analyze financial reports, and implement cost-control measures.
Nice To Haves
- Associate or bachelor's degree in automotive technology, business management, or a related field.
- RVDA-RVIA Service Management Certification or similar credentials.
Responsibilities
- Supervise and coordinate service technicians, mechanics, and support staff.
- Schedule and assign work to ensure efficient workflow and timely completion of service orders.
- Monitor service department performance metrics and implement improvement strategies.
- Discuss customer service needs and provide estimates and timelines.
- Address customer inquiries, concerns, and complaints promptly and professionally.
- Maintain service quality standards and customer satisfaction.
- Recruit, hire, train, and evaluate service department personnel.
- Conduct training on RV technologies and service techniques.
- Promote a positive work environment, teamwork, and continuous improvement.
- Oversee inspection, diagnosis, repair, and maintenance of RVs, including engines, systems, and components.
- Ensure service work meets manufacturer and industry standards.
- Maintain accurate service records, including work orders, parts used, and labor hours.
- Manage parts and supplies inventory.
- Maintain service tools and equipment in good working condition and properly calibrated.
- Implement and oversee safety procedures and protocols.
- Prepare and manage the service department budget, controlling costs and maximizing profitability.
- Track and analyze revenue, expenses, labor costs, and other financial performance.
- Develop pricing strategies for services and parts.
- Ensure compliance with regulatory, safety, and environmental standards.
- Keep up with industry developments, technological advancements, and regulatory changes.
- Implement and enforce company policies and procedures within the service department.
Benefits
- Medical, dental, vision, disability, flexible spending accounts, and life insurance.
- Paid time off and paid holidays.
- 401(k).
- Gas discount.
- Pet insurance.
- Five-day work week.
- Employee Assistance Program.
- Training and development programs.
- Referral program.
- Legal coverage.
- Identity theft protection.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
