RV Service Manager

Blue Compass RV Park City • Park City, KS

4d • Onsite

About The Position

The RV Service Manager oversees the day-to-day operations of the service department at an RV dealership or service center. The role manages service staff, coordinates RV repair and maintenance work, maintains service records, and ensures high-quality customer service. The manager is responsible for customer satisfaction, efficient service operations, and department profitability.

The position supervises and develops service personnel; oversees inspections, diagnoses, repairs, and maintenance; manages service schedules, inventory, tools, and equipment; and monitors service and financial performance. It also ensures that department work and practices meet applicable manufacturer, industry, regulatory, safety, and environmental standards.

Work takes place in a service shop, with exposure to weather conditions, noise, dust, and chemicals. The role may involve lifting, bending, and standing for extended periods, as well as occasional travel to training sessions, industry events, or off-site locations. Compensation is listed as $110,000–$130,000.

Requirements

• High school diploma or equivalent required.
• At least 3–5 years of experience in RV service or a related field, including at least 2 years in a supervisory or management role.
• Strong understanding of RV systems and components, diagnostic and repair techniques, and service software.
• Excellent communication and interpersonal skills, with a strong focus on customer satisfaction.
• Ability to lead and motivate a team, manage multiple tasks, and prioritize effectively.
• Ability to develop and manage budgets, analyze financial reports, and implement cost-control measures.

Nice To Haves

• Associate or bachelor's degree in automotive technology, business management, or a related field.
• RVDA-RVIA Service Management Certification or similar credentials.

Responsibilities

• Supervise and coordinate service technicians, mechanics, and support staff.
• Schedule and assign work to ensure efficient workflow and timely completion of service orders.
• Monitor service department performance metrics and implement improvement strategies.
• Work with customers to understand service needs and provide estimates and timelines.
• Respond promptly and professionally to customer inquiries, concerns, and complaints, maintaining service quality and customer satisfaction.
• Recruit, hire, train, and evaluate service department personnel.
• Conduct training sessions on RV technologies and service techniques, and foster teamwork and continuous improvement.
• Oversee RV inspections, diagnosis, repairs, and maintenance, including engines, systems, and components.
• Ensure service work meets manufacturer and industry standards.
• Maintain accurate records, including work orders, parts used, and labor hours.
• Manage parts and supply inventory to support service work.
• Maintain service tools and equipment in good working condition and ensure proper calibration.
• Implement and oversee service department safety procedures and protocols.
• Prepare and manage the service department budget, control costs, and support profitability.
• Track and analyze revenue, expenses, labor costs, and other financial performance.
• Develop pricing strategies for services and parts to support competitiveness and profitability.
• Ensure compliance with regulatory, safety, and environmental standards.
• Keep abreast of industry developments, technology advancements, and regulatory changes.
• Implement and enforce company policies and procedures in the service department.

Benefits

• Medical, dental, vision, disability, flexible spending accounts (FSAs), and life insurance.
• Paid time off and paid holidays.
• 401(k).
• Gas discount.
• Pet insurance.
• Five-day work week.
• Employee Assistance Program.
• Training and development programs.
• Referral program.
• Legal coverage.
• Identity theft protection.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED