RV Rental Operations Supervisor

Fraserway RV•Whitehorse, YT

1d•CA$22 - CA$26•Onsite

About The Position

Fraserway RV is seeking an RV Rental Operations Supervisor to lead their Rentals team in Whitehorse, Yukon. This role involves supervising the daily operations of the Rentals Department, leading the Detailing, Housekeeping, and PDI teams to ensure rental units are prepared according to reservation schedules while maintaining exceptional customer service, quality, and safety standards. The supervisor will work closely with the Rentals Manager.

Requirements

Previous supervisory or team lead experience.
Minimum two years of experience in RV rentals, hospitality, tourism, accommodations, or a related service industry.
Strong leadership, communication, and organizational skills.
Excellent customer service and problem-solving abilities.
Ability to prioritize work in a fast-paced environment.
Valid driver's licence with a clean driving record.
Knowledge of workplace health and safety practices.

Nice To Haves

Fluency in German is an asset, as many of our rental customers are German-speaking.

Responsibilities

Supervise and coordinate the daily activities of the Detailing, Housekeeping, and PDI teams.
Prepare staff schedules, assign work, and review daily activities to meet reservation and operational requirements.
Ensure rental RVs are cleaned, inspected, serviced, and ready for customer departures.
Coordinate with Customer Service and other departments to support efficient rental operations.
Monitor fleet readiness, turnaround times, and operational performance.
Coach, train, and support employee development.
Assist with hiring, onboarding, and performance management.
Resolve operational and customer service issues professionally and efficiently.
Promote a positive, respectful, and safety-focused workplace.
Ensure compliance with company policies, operational procedures, and health and safety standards.
Identify opportunities to improve operational efficiency and customer satisfaction.