Lead Rental Operations
About The Position
The Rental Lead manages the day-to-day operation of all ski and snowboard rentals, including merchandising, financial management, sales staff supervision, and overall store management. The role oversees hiring, training, coaching, and scheduling of store personnel, and is responsible for sales generation and growth, inventory control, controllable expenses, cash management, loss prevention, and store appearance. The position oversees a high-volume, seasonal rental operation and a ski and snowboard repair and tuning center serving the resort. It leads a team of up to 50 frontline staff and a leadership team of 5–6, while maintaining a strong guest-service culture and responding positively to uncertainty and change.
Requirements
- At least 2 years of leadership experience.
- At least 2 years of resort experience in a management role.
- Knowledge of and passion for snowsports.
- At least 18 years of age.
Nice To Haves
- 2 years of retail or rental experience.
- Bachelor’s degree.
Responsibilities
- Oversee all aspects of retail and rental operations.
- Manage and support a team of up to 50 frontline staff and a leadership team of 5–6.
- Maintain a strong culture of guest service.
- Provide consistent, direct feedback, coaching, and guidance to team members.
- Promote professional development for yourself and others.
- Design, execute, and track training plans for associates, beginning on their first day.
- Ensure the department and staff have necessary supplies.
- Meet with other departments and committees to align the department with initiatives.
- Create operational plans for special events, groups, and holidays.
- Identify sales opportunities and create plans to pursue them.
- Perform administrative duties.
- Manage retail inventory, rental inventory, and supplies with cost management in mind.
- Hire staff and process payroll through a digital platform.
- Manage merchandising, financial operations, sales growth, controllable expenses, cash management, loss prevention, and store appearance.
Benefits
- Free employee passes.
- Discounted lift tickets for friends and family.
- Free ski lessons.
- Employee discounts on lodging, food, gear, and mountain shuttles.
- 401(k) retirement plan.
- Employee Assistance Program.
- Training and professional development.
- Referral program.
- Wellness benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
