Rental & Used Senior Operations Representative

Caterpillar•Philadelphia, PA

6d•Onsite

About The Position

The Rental & Used Senior Operations Representative leads and manages dealer relationships to market Caterpillar’s rental strategy, products, and services. The role builds dealers’ rental capabilities so they can grow their rental footprint and succeed in their markets. It uses proven tactics to support dealer growth and turns performance insights into measurable results for dealers and their customers. The position is based in Philadelphia, Pennsylvania. Employees work onsite five days a week when not traveling, and travel is expected to be 60%. Relocation assistance is available; visa sponsorship and ISE assistance are not available. A company vehicle and cell phone stipend are available. The stated pay range is $128,470 to $192,710.

Requirements

Customer focus: align business decisions with customer needs and satisfaction to create customized solutions.
Industry knowledge: understand industry trends, directions, major issues, regulatory considerations, and trendsetters, and apply that insight to diverse situations.
Decision-making and critical thinking: analyze situations accurately and apply sound judgment, tools, and techniques to reach productive decisions.
Effective communication: clearly share, receive, and interpret ideas, information, and needs using appropriate communication tools and techniques.
Negotiation: negotiate constructively and collaboratively with colleagues, vendors, and clients to reach successful outcomes.
Relationship management: establish and maintain healthy working relationships with dealers, customers, and peers.
Business development: explore and develop new areas of business growth for the organization.
Value selling: demonstrate the overall value of products, technology, services, and support offerings in relation to understood customer needs.

Nice To Haves

Extensive experience building customer-focused solutions, selling on value, and managing long-term relationships.
Persuasive communication with audiences at every level.
Well-reasoned decision-making that improves results.
Working knowledge of the industry, negotiation, and business development.
A drive to uncover new opportunities for dealers and customers.

Responsibilities

Apply a strong understanding of the business model and execute the strategy within business process guidance.
Partner with dealers to design forecasts and sales, rental, and used equipment strategies.
Help dealers sharpen sales techniques and support the rollout of new products.
Conduct regular sales performance reviews with dealers and drive corrective actions where needed.
Lead the identification of selling opportunities, elevate customer satisfaction, and strengthen business relationships.