Senior Rental Representative

Penske•Cranston, RI

6d•Onsite

About The Position

The Senior Rental Representative provides front-line customer contact and service in a fast-paced environment. The role manages a large fleet of vehicles, matches customer demand with vehicle availability, coordinates customer accounts, and works to ensure complete customer satisfaction. The position is located at Penske’s facility at 65 Amflex Drive in Cranston, Rhode Island. The representative handles rental inquiries and transactions, explains rental fees and policies, prepares rental and contract forms, and responds to customer questions and complaints. The role also involves driving Penske and customer vehicles and is regulated by the Department of Transportation or designated safety-sensitive by the company.

Requirements

At least 1 year of customer service experience.
High school diploma or equivalent.
Basic computer skills, including Microsoft Word, Excel, and Outlook.
Customer service, interpersonal, flexibility, telephone, and teamwork skills.
Valid driver’s license.
Ability to work at least one weekend day.
Regular, predictable, full attendance.
Willingness to travel as necessary and work the required schedule and at the specified location.
Complete the Penske employment application and submit to a background investigation, including past employment, education, and criminal history, and drug screening.
Maintain a current driver qualification file as required for the role, including an annual motor vehicle records check, a successfully completed DOT physical, and safety performance history records from prior employers in the last 3 years.
For CDL holders, complete a DOT drug screening within 30 days of start and undergo an FMCSA Clearinghouse review.
Ability to remain alert and work safely, accepting responsibility for personal safety and the safety of others.
Ability to read, communicate verbally and in writing, remember and analyze information, and understand instructions or guidelines.
Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel; and reach with hands and arms.
Ability to occasionally lift and/or move up to 25 pounds (12 kg).
Vision abilities including close, distance, peripheral, and depth perception, and the ability to adjust focus.

Nice To Haves

Sales experience in retail, consumer, or B2B settings.
Some college or a bachelor’s degree.

Responsibilities

Compute charges for merchandise or services and receive payments.
Prepare merchandise for display, purchase, or rental.
Recommend products and services and advise customers.
Answer telephones to provide information and receive orders.
Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
Keep records of transactions and customer counts.
Prepare rental forms and obtain customer signatures and required information, such as licenses.
Inspect and adjust rental items to meet customer needs.
Explain rental fees, policies, and procedures.
Confer with customers in person or by telephone to provide product and service information, take orders, cancel accounts, or obtain complaint details.
Record customer interactions and transactions, including inquiries, complaints, comments, and actions taken.
Resolve service or billing complaints, including by exchanging merchandise, refunding money, or adjusting bills.
Check that appropriate changes were made to resolve customers’ problems.
Contact customers to answer inquiries or share claim investigation results and planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Determine service charges, collect deposits or payments, or arrange billing.
Complete contract forms, prepare change-of-address records, and issue service discontinuance orders using computers.
Manage a large vehicle fleet, match vehicle demand with availability, and coordinate customer accounts.
Perform other projects and tasks as assigned by the supervisor.