Senior Rental Representative

Penske•Fort Worth, TX

19h

About The Position

A Penske Senior Rental Representative provides front-line contact with prospects and customers, manages a large fleet of vehicles, matches vehicle demand with availability, coordinates customer accounts, and ensures customer satisfaction in a fast-paced environment. The role requires a confident, customer-focused individual with strong interpersonal and telephone skills, and a flexible schedule. The position involves processing rental transactions and payments, preparing and inspecting rental vehicles or merchandise, advising customers about products and services, completing rental and service forms, and maintaining records of transactions and customer interactions. Representatives handle inquiries, orders, complaints, billing issues, and account changes, resolving customer concerns or referring unresolved grievances to designated departments. This is a Department of Transportation-regulated or company-designated safety-sensitive role involving driving Penske and customer vehicles. Associates must maintain alertness and work safely, accepting responsibility for their own safety and that of others. Regular, predictable, full attendance is an essential function. The position also requires willingness to travel as necessary and to work at the required schedule and location.

Requirements

At least 1 year of customer service experience.
High school diploma or equivalent.
Ability to work at least one day on the weekend.
Basic computer skills, including Microsoft Word, Excel, and Outlook.
Customer service skills, ability to deal with people, flexibility, telephone skills, and ability to work as a team player.
Valid driver's license.
Regular, predictable, full attendance.
Ability to meet Department of Transportation driver-qualification-file requirements, including an annual motor vehicle records check, a successfully completed DOT physical, and safety performance history records requests from prior employers for the last 3 years.
For CDL holders, DOT drug screening within 30 days of start and an FMCSA Clearinghouse review.
Willingness to travel as necessary and work the required schedule and at the specified location.
Completion of a Penske employment application and submission to a background investigation, including past employment, education, and criminal history, and drug screening.
Ability to remain alert and work safely in a DOT-regulated or safety-sensitive role, accepting responsibility for personal safety and the safety of others.
Ability to read, communicate verbally and/or in writing, remember and analyze information, and understand instructions or guidelines.
Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel and reach with hands and arms; and occasionally lift or move up to 25 lbs/12 kg.
Vision abilities including close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Sales experience in retail, consumer, or B2B settings.
Some college or a bachelor's degree.

Responsibilities

Compute charges for merchandise or services and receive payments.
Prepare merchandise for display, purchase, or rental.
Recommend and advise customers on products and services.
Answer telephone calls to provide information and receive orders.
Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
Keep records of transactions and customer counts.
Prepare rental forms and obtain customer signatures and required information, such as licenses.
Inspect and adjust rental items to meet customer needs.
Explain rental fees, policies, and procedures.
Communicate with customers by telephone or in person to provide product and service information, take orders, cancel accounts, or gather complaint details.
Record details of customer inquiries, complaints, comments, and actions taken.
Resolve service or billing complaints, including by exchanging merchandise, refunding money, or adjusting bills.
Verify that appropriate changes were made to resolve customer problems.
Contact customers to answer inquiries or provide claim investigation results and planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Determine service charges, collect deposits or payments, or arrange billing.
Complete contract forms, prepare change-of-address records, and issue service discontinuance orders using computers.
Perform other projects and tasks assigned by the supervisor.
Manage a large vehicle fleet and match vehicle demand with availability.
Coordinate customer accounts and work to ensure customer satisfaction.