Senior Rental Representative

Penske•Odessa, TX

About The Position

A Penske Senior Rental Representative provides front-line contact with prospects and customers, manages a large fleet of vehicles, matches vehicle demand with availability, coordinates customer accounts, and works to ensure complete customer satisfaction in a fast-paced environment. The position requires a confident, customer-oriented individual with strong interpersonal and telephone skills and flexibility to work a flexible schedule, including at least one weekend day. The role involves handling rental transactions and customer inquiries, preparing and explaining rental agreements, recommending products and services, managing records and payments, and resolving service or billing concerns. The position is regulated by the Department of Transportation or designated as safety-sensitive, requiring a constant state of alertness and safe work practices. Driving Penske and customer vehicles requires maintaining a driver qualification file, including an annual motor vehicle records check, a completed DOT physical, and safety performance history records from prior employers within the last three years. CDL holders are also subject to a DOT drug screening within 30 days of start and an FMCSA Clearinghouse review.

Requirements

At least 1 year of customer service experience.
High school diploma or equivalent.
Ability to work at least one day on the weekend.
Basic computer skills, including Microsoft Word, Excel, and Outlook.
Customer service skills, ability to deal with people, flexibility, telephone skills, and ability to work as a team player.
Valid driver's license.
Regular, predictable, full attendance.
Maintain a current driver qualification file as required for the role, including an annual MVR check, a successfully completed DOT physical, and safety performance history records requests from prior employers in the last 3 years.
Willingness to travel as necessary, work the required schedule and at the required location, complete a Penske employment application, and submit to a background investigation and drug screening.
Ability to remain alert and work safely, and to accept responsibility for personal safety and the safety of others.
Ability to read, communicate verbally and/or in writing, remember and analyze information, and understand instructions or guidelines.
Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel; reach with hands and arms; and occasionally lift and/or move up to 25 lbs/12 kg.
Required vision abilities include close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Sales experience in retail, consumer, or B2B settings.
Some college or a bachelor's degree.

Responsibilities

Compute charges for merchandise or services and receive payments.
Prepare merchandise for display, purchase, or rental.
Recommend and provide advice on a wide variety of products and services.
Answer telephones to provide information and receive orders.
Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
Keep records of transactions and the number of customers entering an establishment.
Prepare rental forms and obtain customer signatures and other information, such as required licenses.
Inspect and adjust rental items to meet customer needs.
Explain rental fees, policies, and procedures.
Confer with customers by telephone or in person to provide product and service information, take orders, cancel accounts, or obtain complaint details.
Record customer interactions and transactions, including inquiries, complaints, comments, and actions taken.
Resolve customer service or billing complaints, including exchanging merchandise, refunding money, and adjusting bills.
Check that appropriate changes were made to resolve customer problems.
Contact customers to respond to inquiries or notify them of claim investigation results and planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for requested services, collect deposits or payments, or arrange billing.
Complete contract forms, prepare change-of-address records, and issue service discontinuance orders using computers.
Perform other projects and tasks as assigned by the supervisor.