Senior Rental Representative

Penske•Odessa, TX

7d•Onsite

About The Position

A Penske Senior Rental Representative provides front-line contact with prospects and customers, manages a large fleet of vehicles, matches vehicle demand with availability, coordinates customer accounts, and works to ensure complete customer satisfaction in a fast-paced environment. The position requires a confident, customer-oriented person with strong interpersonal and telephone skills and willingness to work a flexible schedule. The role involves processing rentals and payments, preparing rental forms and vehicles, advising customers about products and services, explaining rental fees and policies, and handling customer inquiries, orders, complaints, and account changes. The position also requires driving Penske and customer vehicles and is regulated by the Department of Transportation or designated as safety sensitive by the company.

Requirements

At least 1 year of customer service experience.
High school diploma or equivalent.
Ability to work at least one day on the weekend.
Basic computer skills, including Microsoft Word, Excel, and Outlook.
Customer service, interpersonal, flexibility, telephone, and teamwork skills.
Valid driver's license.
Regular, predictable, full attendance.
Ability to meet the driver's qualification file requirements, including an annual motor vehicle records check, a successfully completed DOT physical, and a safety performance history records request from prior employers in the last 3 years.
CDL holders must complete a DOT drug screening within 30 days of starting and are subject to an FMCSA Clearinghouse review.
Willingness to travel as necessary, work the required schedule and at the required location, complete a Penske employment application, and submit to a background investigation and drug screening.
Ability to work in a constant state of alertness and in a safe manner, and to accept responsibility for one's own safety and the safety of others.
Ability to read, communicate verbally and/or in writing, remember and analyze information, and remember and understand instructions or guidelines.
Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel; reach with hands and arms; and occasionally lift and/or move up to 25 lbs/12 kg.
Required vision abilities include close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Sales experience in retail, consumer, or B2B settings.
Some college or a bachelor's degree.

Responsibilities

Compute charges for merchandise or services and receive payments.
Prepare merchandise for display, purchase, or rental.
Recommend and provide advice on products and services.
Answer telephones to provide information and receive orders.
Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
Keep records of transactions and the number of customers entering an establishment.
Prepare rental forms and obtain customer signatures and other information, such as required licenses.
Inspect and adjust rental items to meet customer needs.
Explain rental fees, policies, and procedures.
Communicate with customers by telephone or in person to provide information, take orders, cancel accounts, or obtain details of complaints.
Record details of customer inquiries, complaints, comments, transactions, and actions taken.
Resolve service or billing complaints, including by exchanging merchandise, refunding money, and adjusting bills.
Check that appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or notify them of claim investigation results and planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for requested services, collect deposits or payments, or arrange billing.
Complete contract forms, prepare change-of-address records, and issue service-discontinuance orders using computers.
Perform other projects and tasks as assigned by the supervisor.