Rental & Used Senior Operations Representative
About The Position
The Rental & Used Senior Operations Representative leads and manages dealer relationships to market Caterpillar’s rental strategy, products, and services. The role builds rental capability to help dealers expand their rental footprint and succeed in their markets, using proven tactics and performance insights to generate measurable results for dealers and their customers. The representative applies business-model knowledge and follows business process guidance to execute strategy. They partner with dealers on forecasts and sales, rental, and used-equipment strategies; improve sales techniques; and support new-product rollouts. They review sales performance with dealers, drive corrective actions when needed, identify selling opportunities, improve customer satisfaction, and strengthen business relationships. The position is based in Philadelphia, Pennsylvania, requires onsite work five days a week when not traveling, and has an expected travel commitment of 60%. Relocation assistance is available; visa sponsorship and ISE assistance are not available. A company vehicle and cell phone stipend are available.
Requirements
- Extensive experience building customer-focused solutions, selling on value, and managing long-term relationships.
- Persuasive communication with audiences at every level.
- Well-reasoned decision-making that improves results.
- Working knowledge of the industry, negotiation, and business development.
- Drive to uncover new opportunities for dealers and customers.
- Ability to work onsite five days a week when not traveling and meet the 60% travel expectation.
Responsibilities
- Apply a strong understanding of the business model and execute strategy within business process guidance.
- Partner with dealers to design forecasts and sales, rental, and used-equipment strategies.
- Sharpen dealers’ sales techniques and support the rollout of new products.
- Conduct regular sales performance reviews with dealers and drive corrective actions when needed.
- Lead the identification of selling opportunities, elevate customer satisfaction, and strengthen business relationships.
- Market Caterpillar rental strategy, products, and services, and build dealer rental capability to help dealers grow their rental footprint.
Benefits
- Medical, dental, and vision benefits
- Paid time off, including vacation, holidays, and volunteer time
- 401(k) savings plans
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSAs)
- Health Lifestyle Programs
- Employee Assistance Program
- Voluntary benefits and employee discounts
- Career development
- Incentive bonus
- Disability benefits
- Life insurance
- Parental leave
- Adoption benefits
- Tuition reimbursement
- Relocation assistance
- Company vehicle
- Cell phone stipend
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
