RV Parts Advisor

Blue Compass RV Bend•Bend, OR

19d

About The Position

Blue Compass RV is seeking an RV Parts Advisor to manage and organize inventory of RV parts and accessories at an RV dealership. The advisor helps customers and service technicians identify, locate, and purchase appropriate parts, providing guidance on selection, compatibility, and installation. The role also includes processing orders and shipments, maintaining accurate stock records, supporting sales, and collaborating with suppliers and dealership departments to provide strong customer service.

Requirements

Excellent organization and follow-up skills.
Ability to follow department procedures and policies.
Ability to work daily on a computer and perform internet searches as needed.
Valid driver's license is mandatory.

Nice To Haves

Previous customer service experience is preferred.
Previous RV product or camping lifestyle experience is preferred.

Responsibilities

Greet customers and help identify the RV parts and accessories they need.
Advise customers on parts selection, compatibility, and installation.
Process customer orders accurately and promptly.
Organize and maintain inventory of RV parts and accessories.
Monitor stock levels, reorder supplies, and conduct inventory audits.
Stay informed about RV models, components, and accessories and provide technical information to customers and staff.
Work with service technicians to identify parts accurately.
Promote parts and accessory sales, recommend related products or upgrades, and upsell when appropriate.
Receive incoming shipments, verify their contents, and update inventory.
Label, price, and place products on the sales floor.
Work with suppliers to resolve shipment discrepancies.
Build positive relationships with customers and suppliers; address inquiries, concerns, and returns professionally.
Provide excellent service and strive for customer satisfaction.
Collaborate and communicate with service, sales, and other departments to improve processes and customer service.