RV Parts Advisor
About The Position
Blue Compass RV is seeking an RV Parts Advisor to manage and organize inventory of RV parts and accessories at an RV dealership. The position assists customers and service technicians with identifying, locating, and purchasing appropriate parts. It calls for strong customer service, knowledge of RV components, and the ability to work efficiently in a fast-paced environment. The advisor provides information about parts selection, compatibility, and installation; processes orders; maintains accurate inventory; monitors stock and reorders supplies; and stays informed about RV models, components, and accessories. The role also supports sales through product recommendations and upselling, handles incoming shipments and product presentation, works with suppliers to resolve shipment discrepancies, and collaborates with service and sales teams to improve customer service and processes.
Requirements
- Excellent organization and follow-up skills.
- Ability to follow department procedures and policies.
- Valid driver's license is mandatory.
- Ability to work daily on a computer and perform internet searches as needed.
Nice To Haves
- Previous customer service experience.
- Previous RV product or camping lifestyle experience.
Responsibilities
- Greet customers and help identify the RV parts and accessories they need.
- Advise customers on parts selection, compatibility, and installation.
- Process customer orders promptly and accurately.
- Organize and maintain inventory of RV parts and accessories.
- Monitor stock levels and reorder supplies as needed.
- Conduct inventory audits to verify accurate counts.
- Stay informed about RV models, components, and accessories.
- Provide technical information and guidance to customers and staff.
- Work with service technicians to identify parts accurately.
- Promote sales of RV parts and accessories, recommend related products or upgrades, and upsell items or services when appropriate.
- Process incoming shipments, verify contents, and update inventory.
- Label and price products and place them appropriately on the sales floor.
- Work with suppliers to resolve shipment discrepancies.
- Build positive relationships with customers and suppliers.
- Address customer inquiries, concerns, and returns professionally, and strive for customer satisfaction.
- Collaborate with service, sales, and other departments to streamline processes and improve customer service.
- Communicate inventory and customer needs to colleagues.
Benefits
- Medical, dental, vision, disability, flexible spending accounts (FSAs), and life insurance
- Paid time off and paid holidays
- 401(k)
- Pet insurance
- Five-day work week
- Employee Assistance Program
- Training and development programs
- Legal coverage
- Identity theft protection
- Referral program
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
