RV Parts Advisor
About The Position
Blue Compass RV is seeking an RV Parts Advisor to manage and organize inventory of RV parts and accessories at an RV dealership. The advisor helps customers and service technicians identify, locate, and purchase the right parts, providing guidance on selection, compatibility, and installation. The role also involves processing orders and shipments, monitoring stock, maintaining accurate inventory, and supporting sales through product recommendations and upselling. The advisor works with suppliers and colleagues across service and sales to resolve issues, improve processes, and provide excellent customer service. Blue Compass RV describes itself as a fast-growing RV company with more than 100 dealerships across the country. It offers training and development programs and opportunities to advance. The company is an equal opportunity employer and maintains a drug- and alcohol-free workplace.
Requirements
- Excellent organization and follow-up skills.
- Ability to follow department procedures and policies.
- Valid driver's license is mandatory.
- Ability to work daily on a computer and perform internet searches as needed.
Nice To Haves
- Previous customer service experience is preferred.
- Previous RV product or camping lifestyle experience is preferred.
Responsibilities
- Greet customers and help identify the RV parts and accessories they need.
- Advise customers on parts selection, compatibility, and installation.
- Process customer orders promptly and accurately.
- Maintain organized inventory of RV parts and accessories, monitor stock levels, and reorder supplies as needed.
- Conduct regular inventory audits and maintain accurate counts.
- Stay informed about RV models, components, and accessories, and provide technical information to customers and staff.
- Collaborate with service technicians to identify parts accurately.
- Promote parts and accessories, recommend related products or upgrades, and upsell additional items or services when appropriate.
- Receive shipments, verify contents, and update inventory.
- Ensure products are properly labeled, priced, and placed on the sales floor.
- Work with suppliers to resolve shipment discrepancies.
- Build and maintain positive relationships with customers and suppliers.
- Address customer questions, concerns, and returns professionally and strive for customer satisfaction.
- Coordinate with service and sales teams to streamline processes and improve customer service.
- Communicate inventory and customer needs to colleagues.
Benefits
- Medical, dental, vision, disability, flexible spending accounts, and life insurance
- Paid time off and paid holidays
- 401(k)
- Pet insurance
- Five-day work week
- Employee Assistance Program
- Training and development programs
- Legal coverage
- Identity theft protection
- Referral program
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
