Rural Case Manager – Housing & Support Services

Nashville CARES•Clarksville, TN

41d•$48,000 - $65,000•Hybrid

About The Position

As a Rural Case Manager – Housing & Support Services at Nashville CARES, you'll play an important role in helping individuals throughout rural Middle Tennessee access the healthcare, housing, transportation, nutrition, financial assistance, and community resources they need. This is a highly independent, community-based role serving clients primarily in the Clarksville and Springfield areas, as well as Montgomery, Houston, Humphreys, Stewart, and Robertson Counties. You'll provide comprehensive case management while also overseeing specialized HOPWA and Tenant-Based Rental Assistance requirements for clients in the region. We're looking for someone who is highly organized, resourceful, comfortable working independently, and able to build strong relationships with people from a wide range of backgrounds. The right person will be comfortable balancing meaningful client interaction with detailed documentation, program requirements, travel, and problem-solving.

Requirements

Bachelor's degree required; degree in Social Work, Human Services, or a related field preferred
Master's degree preferred
Minimum of three years of experience in community-based social services, human services, healthcare, case management, or a related field
Strong organizational, communication, documentation, and problem-solving skills
Proficiency with Microsoft Office and general computer and mobile technology; electronic health record training will be provided
Valid driver's license, reliable vehicle, and automobile liability insurance for required client and agency-related travel
Ability and willingness to travel throughout the rural service area and to Nashville approximately once per week

Nice To Haves

Highly organized and able to keep track of multiple clients, deadlines, programs, and documentation requirements
Comfortable working independently and managing your responsibilities without constant direction or reminders
Able to connect and build trust with individuals from a wide variety of backgrounds and communities
A clear communicator who can explain complicated systems, requirements, and options in an approachable way
Resourceful and willing to research, make calls, and find solutions when the answer isn't immediately available
Patient, supportive, and adaptable when working with clients who may be facing significant barriers
Detail-oriented and understand the importance of accurate, timely documentation
Comfortable balancing field-based client work with administrative responsibilities

Responsibilities

Assess each client's circumstances, strengths, needs, and barriers and connect them with appropriate services
Provide ongoing case management, including assessments, care planning, eligibility support, and connection to medical and community resources
Help clients access services such as housing, nutrition, transportation, financial assistance, healthcare, and other community resources
Assist clients with locating housing or maintaining their current housing
Help clients navigate multiple systems and program requirements while identifying practical steps toward their goals
Build trusting relationships with clients while maintaining appropriate professional boundaries
Manage client eligibility and required documentation for HOPWA-funded services
Support clients receiving Tenant-Based Rental Assistance, including required home visits, eligibility documentation, and ongoing program paperwork
Maintain accurate and timely funder-required documentation and eligibility records
Participate in program and community meetings and serve as a knowledgeable resource for the rural service area
Develop and maintain relationships with landlords, housing providers, healthcare partners, and other community resources
Independently manage your schedule, caseload, documentation, and program responsibilities while staying connected to the larger Nashville CARES team
Conduct client visits throughout the rural service area, including home and community-based visits
Plan travel efficiently when serving clients across multiple counties
Research resources and solutions when unique client needs arise and know when additional support or consultation is needed
Coordinate closely with Nashville CARES staff and community partners to ensure clients have access to the services they need
Travel to the Nashville CARES office approximately one day per week for team collaboration, client needs, documentation, and other agency responsibilities