Service Support - Food Runner

Early Bird Night Owl•Raleigh, NC

20h•$0 - $12•Onsite

About The Position

As a Runner at The Gables, you connect Alcove’s front- and back-of-house teams by keeping food, dishes, information, and support moving smoothly through service. This flexible, volume-based role is scheduled primarily for busy shifts, events, and periods when extra support is needed. You run food accurately, support servers, bar, and kitchen teams, share responsibility for dish flow, and move quickly to the area where help is needed most. Flexibility, urgency, communication, and initiative are essential.

Requirements

Must be eligible to work in the United States.
Must be able to work a flexible schedule based on business needs, including mornings, evenings, weekends, holidays, events, and varying weekly shifts.
Must meet all applicable requirements for food handling and any beverage service responsibilities assigned to the role.
Previous hospitality experience preferred; a strong willingness to learn and support the team is essential.
Ability to work with urgency and accuracy, prioritize changing needs, and remain composed during busy service.
Strong communication skills and the ability to serve as an effective link between front and back of house.
Ability to learn menu items, service standards, food handling, sanitation, and safe commercial dishwashing procedures.
Comfortable switching between guest-facing service, dishwashing, stocking, cleaning, food running, and basic kitchen support in the same shift.
Dependable attendance and flexibility for mornings, evenings, weekends, holidays, events, and schedules that may vary with business levels; high-volume or event experience is a plus.
Ability to be on your feet and alert for extended periods and lift up to 45 lbs. as needed.
Ability to safely carry trays, stacks of dishes, glassware, dish racks, supplies, and other service items.
Continuous use of hands and arms, bending, reaching, lifting, twisting, and repetitive motions associated with dishwashing and service support.
Ability to work safely in hot, wet, humid, and fast-moving kitchen and dish areas while maintaining a polished, professional appearance.

Nice To Haves

High-volume or event experience is a plus.

Responsibilities

Deliver food and beverage orders accurately and promptly, confirming presentation and order accuracy before items leave the service area.
Communicate clearly with the kitchen, servers, and bar about timing, missing items, special requests, and service needs.
Support pre-bussing, resetting, stocking, polishing, basic plating or garnishing, simple food prep, and beverage service as trained and needed.
Maintain working knowledge of the Alcove menu, including key ingredients and preparation methods, so items can be delivered and described accurately.
Welcome hotel guests and neighborhood visitors warmly, respond to service cues, and communicate guest requests promptly.
Provide basic guidance about The Gables and help create a relaxed experience by moving with purpose while remaining calm and approachable.
Keep service stations, dish storage, and support areas organized and stocked with clean serviceware and essential supplies.
Monitor plates, glassware, silverware, napkins, cleaning supplies, and other operating items and communicate needs before they affect service.
Replenish supplies, move clean wares where needed, handle items carefully, and assist with receiving or organizing products as directed.
Share responsibility for dishwashing, including loading, running, unloading, and cleaning the dish machine and properly storing clean wares.
Keep dish, kitchen support, service, and work areas clean and organized; handle trash, recycling, spills, and routine cleaning as assigned.
Follow all food handling, sanitation, health, and safety procedures and work carefully around hot food, glassware, wet floors, cleaning products, and equipment.
Communicate professionally with guests, kitchen, servers, bar, and management about anything affecting timing, accuracy, service flow, or the guest experience.
Move between front- and back-of-house responsibilities based on where support is most needed, maintaining a team-first approach.
Assist with events, private gatherings, catering, and high-volume service while helping keep Alcove clean, organized, and moving efficiently.