Food Service - Food Service Runner

SSA Group • Venice, FL

1d

About The Position

The Food Service Runner supports food service operations by coordinating with front-of-house and back-of-house staff, delivering orders to guests, and helping create warm, welcoming, and memorable guest experiences. The role maintains daily quick-service and food-service standards for safety, quality, availability, merchandising, and guest service. It also supports assigned operational tasks, communicates service or quality concerns to supervisors and managers, and helps keep the work environment clean, safe, organized, and sanitary.

The Food Service Runner is expected to uphold company policies and procedures, maintain proper uniform and hygiene practices, follow assigned preparation and item lists, and remain knowledgeable about menu items, prices, and specials. The position also promotes inclusion and belonging, supports sustainability and conservation efforts, and participates in community engagement activities.

The work may require standing for extended periods, moving and handling boxes weighing 10–35 pounds, and working varied hours or days, including nights, weekends, and holidays as needed. Previous experience is not required. Eligible employees may receive overtime pay and access to the listed pay, meal, discount, retirement, tuition, and leave programs; eligibility and availability vary by program and location.

Requirements

• Strong interpersonal and communication skills.
• Exceptional problem-solving and decision-making skills, together with the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• Team-oriented, personable, professional, upbeat, and energetic approach, with initiative.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds as needed; the work entails lifting and performing the job's listed functions.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Responsibilities

• Communicate with front-of-house and back-of-house staff to help ensure orders are prepared correctly and on time.
• Run food orders to guests and assist with needs related to their orders.
• Deliver warm, welcoming, and memorable experiences for guests and clients.
• Meet daily quick-service, food-service, safety and quality, availability, merchandising, and guest-service standards.
• Maintain proper uniform, hygiene, hand-washing, and glove-use practices.
• Complete daily preparation and item lists as assigned.
• Support the operation in the assigned role and assist in other areas as necessary.
• Respond efficiently to guest and client feedback, reporting concerns to a supervisor to help prevent recurrence of complaints.
• Communicate service or quality issues to the Supervisor and/or Food Operations Manager.
• Remain knowledgeable about menu items, prices, and specials.
• Perform other tasks as necessary.
• Maintain a clean, safe, organized, and sanitary work environment.
• Uphold and demonstrate understanding of company policies and procedures.
• Promote an inclusive and supportive approach within the Brand team and across units.
• Lead by example in sustainability and conservation efforts, understand their application in the business, and support teaching unit staff as needed.
• Engage with SSA and the unit in community activities and opportunities to give back.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements: age 21 or older, one year of employment, and 1,000 hours worked; enrollment is available during open enrollment periods.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed