RSC IT Coordinator, 1st shift

Ace Hardware•Plant City, FL

About The Position

The RSC IT Coordinator provides technical support at an Ace facility, supporting user access, authentication, security initiatives, and IT compliance requirements. The role coordinates infrastructure, network, telecom, and hardware issues with Corporate IT teams; troubleshoots hardware and software; and manages IT tickets from intake through resolution or escalation. Related work includes coordinating repairs and equipment shipments or replacements, maintaining asset records, and keeping an inventory of IT equipment and software licenses. The schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m. Other duties may be assigned.

Requirements

Be adept at using common software applications, navigating operating systems, and managing files and folders.
Be detail-oriented and demonstrate exceptional follow-through and resolution of encountered issues.
Be able to walk or stand for extended periods.
Be able to stoop, squat, and kneel regularly.
Be able to lift and carry up to 50 pounds when needed.
Availability to work weekends and holidays may be required.

Responsibilities

Support user access, authentication, security initiatives, and IT compliance requirements.
Coordinate infrastructure, network, telecom, and hardware issues with Corporate IT teams.
Troubleshoot hardware and software, including applications, printers, mobile devices, and warehouse technology.
Manage IT tickets from intake through resolution or escalation.
Coordinate repairs, equipment shipments, and replacements.
Maintain IT asset records and an inventory of equipment and software licenses.
Promote a safe and productive workplace through personal actions and contributions to the facility's safety culture.
Perform other duties as assigned.

Benefits

Weekly pay.
Paid time off programs, including vacation, paid sick time, and holiday pay.
Comprehensive medical, dental, vision, disability, and life insurance coverage for employees and dependents.
401(k) retirement savings plan with matching contributions, quarterly contributions, and an annual discretionary contribution, subject to eligibility.
Dock to Driver Program, including CDL license and training costs paid by Ace.
Tuition reimbursement program.
Employee recognition program.
Merchandise discounts on various brands.
Employee Assistance Program, including access to therapists and lawyers and guidance on financial, eldercare, and childcare matters.
Adoption cost reimbursement.