Resident Services Coordinator (RSC)

National Housing Trust•Baltimore, MD

5d•$55,221 - $73,610•Onsite

About The Position

The Resident Services Coordinator (RSC) coordinates, implements, and manages resident services for children, youth, adults, and/or seniors in affordable housing communities. Using NHT’s HUB model, the RSC collaborates with team members to coordinate programming, services, referrals, and community engagement across multiple properties and communities, helping ensure continuity of services. The RSC assesses residents’ needs, delivers programs and services to address them, and tracks goals and outcomes while managing the site budget. The role works closely with onsite property management, NHT’s Community Outreach and Impact (COI) team, asset management staff, community partners, and residents. The RSC reports to the COI Regional Manager and works with the Managing Director to develop a long-term plan responsive to resident needs. This Baltimore-based position supports the Poppleton community onsite at least two days per week and requires travel to Washington, DC, up to three days per week to assist DC-based RSCs with case management, resident follow-up, and administrative responsibilities. The position is not eligible for remote work.

Requirements

Commitment to NHT’s mission and dedication to helping low-income families create and access opportunities to thrive.
Detail-oriented, entrepreneurial self-starter who is comfortable multitasking.
Collaborative, team-oriented approach and a track record of working both independently and collaboratively with onsite and offsite staff.
Demonstrated success building relationships, leveraging community partnerships, and collaborating with staff and outside partners.
Excellent planning and organizational skills, with strong attention to detail.
Dependable, with the ability to complete assignments in a timely, accurate, and thorough manner.
Ability to manage programs and services, identify best practices, and execute metrics.
Excellent interpersonal, organizational, and verbal and written communication skills.
Commitment to diversity, equity, and inclusion.
Ability to travel to DC up to three days per week to support the HUB model and cross-site service delivery.

Nice To Haves

At least two years of experience in nonprofit affordable housing.
Spanish-speaking ability.

Responsibilities

Engage and mobilize residents, build a sense of community, connect residents with local resources, encourage participation in events, and share resident success stories with the Regional Manager.
Work with the Managing Director to develop a long-term workplan based on residents’ identified needs.
Plan and coordinate social events, recreational activities, and resident programs for all ages, including education, financial literacy, community service, health and welfare, job readiness, workforce development, and resident leadership.
Develop appropriate program goals and desired outcomes.
Work with the Managing Director to build an annual budget, determine funding priorities, and manage program spending and the resident services site budget.
Manage contracts and memoranda of understanding for third parties providing services at the property.
Prepare monthly internal reports on programs, successes, challenges, and goals, and prepare external reports as required by contractual or MOU agreements.
Recruit, train, and supervise onsite volunteers as needed.
Collect and manage resident demographic data to identify community-specific needs, and track service goals and output metrics.
Work with the Regional Manager to coordinate, manage, and track existing and new partnerships.
Establish and maintain relationships with local service providers, schools, civic organizations, funders, business partners, and other community-based organizations.
Participate in weekly meetings with the Regional Manager.
Meet regularly with onsite staff and tenant associations to plan resident meetings and community events and address opportunities, challenges, and shared goals related to resident services.
Support the Managing Director with fundraising, including identifying potential donors and funders from local governments, foundations, and corporations.
Travel to DC up to three days per week to support DC-based RSCs with case management, resident follow-up, and administrative responsibilities.