Resident Services Coordinator (RSC)

National Housing Trust•Baltimore, MD

4d•Onsite

About The Position

The Resident Services Coordinator (RSC) coordinates, implements, and manages resident services for children, youth, adults, and/or seniors in an affordable housing community. Using NHT’s HUB model, the RSC collaborates with colleagues to provide cross-site support and continuity of services across multiple properties. The role assesses residents’ needs, delivers programs and services to address them, tracks goals and outcomes, and manages the site budget. The RSC works closely with onsite property management, NHT’s Community Outreach and Impact (COI) team, asset management staff, community partners, residents, and the COI Regional Manager. The position reports to the COI Regional Manager and works with the COI Managing Director on long-term resident-focused planning. This Baltimore-based position supports the Poppleton community onsite at least two days per week and requires travel to Washington, DC, up to three days per week to assist DC-based RSCs with case management, resident follow-up, and administrative responsibilities. The position is not eligible for remote work.

Requirements

Ideally, at least two years of experience in nonprofit affordable housing.
Commitment to NHT’s mission and dedication to helping low-income families create and access opportunities to thrive.
Detail-oriented, entrepreneurial self-starter who is comfortable multitasking.
Collaborative and team-oriented, with a track record of working independently and collaboratively with onsite and offsite staff.
Demonstrated success building relationships, leveraging community partnerships, and working collaboratively with staff and outside partners.
Excellent planning and organizational skills, with strong attention to detail.
Dependable, with the ability to complete assignments in a timely, accurate, and thorough manner.
Ability to manage programs and services, identify best practices, and execute metrics.
Excellent interpersonal, organizational, verbal, and written communication skills.
Commitment to diversity, equity, and inclusion.
Ability to travel to Washington, DC, up to three days per week.

Nice To Haves

Spanish-speaking ability is preferred.

Responsibilities

Engage residents to organize and mobilize, build community, and connect residents with local resources.
Encourage resident participation in resident and family events, sustainability-related gatherings, and other community-building activities.
Share resident success stories regularly with the Regional Manager.
Work with the Managing Director to develop a long-term workplan based on identified resident needs.
Plan and coordinate social events, recreational activities, and programs for all ages, including educational advancement, financial literacy, community service, health and welfare, job readiness and workforce development, and resident leadership.
Develop program goals and desired outcomes.
Work with the Managing Director to build an annual budget and determine funding priorities.
Manage program spending and the resident-services site budget.
Manage contracts and memoranda of understanding (MOUs) for third parties providing services at the property.
Prepare monthly internal reports on programs, successes, challenges, and goals, and prepare external reports as required by contracts or MOUs.
Recruit, train, and supervise onsite volunteers as needed.
Collect and manage resident demographic data to determine community-specific needs.
Track goals and output metrics for services provided.
Coordinate, manage, and track existing and new partnerships with the Regional Manager.
Build and maintain relationships with local service providers, schools, civic organizations, funders, business partners, and other community-based organizations.
Participate in weekly meetings with the Regional Manager.
Meet regularly with onsite staff and tenant associations to plan resident meetings and community events and address opportunities, challenges, and shared goals related to resident services.
Support the Managing Director with fundraising, including identifying potential donors and funders from local governments, foundations, and corporations.
Travel to Washington, DC, up to three days per week to support DC-based RSCs with case management, resident follow-up, and administrative responsibilities.