Resident Services Coordinator (RSC)

National Housing Trust•Baltimore, MD

4d•Onsite

About The Position

The Resident Services Coordinator (RSC) coordinates, implements, and manages resident services for children, youth, adults, and/or seniors in an affordable housing community. The role assesses resident needs and delivers programs and services to address them, tracks program goals and outputs, and manages the site budget. The RSC works with onsite property management staff, the Community Outreach and Impact (COI) team, asset management staff, local partners, and residents, and reports to the COI Regional Manager. The RSC also works with COI’s Managing Director to develop a long-term plan that addresses resident needs. COI uses a HUB model to centralize and strengthen service delivery across multiple properties. RSCs collaborate across sites to coordinate programming, services, referrals, and community engagement, ensuring continuity for residents. This Baltimore-based position supports the Poppleton community onsite at least two days per week and requires travel to Washington, DC, up to three days per week to assist DC-based RSCs with case management, resident follow-up, and administrative responsibilities. The position is not eligible for remote work.

Requirements

Commitment to NHT’s mission and dedication to helping low-income families create and access opportunities to thrive.
Detail-oriented, entrepreneurial self-starter who is comfortable multitasking.
Collaborative and team-oriented approach, with the ability to work independently and collaboratively with onsite and offsite staff.
Demonstrated success building relationships, leveraging community partnerships, and collaborating with staff and external partners.
Excellent planning and organizational skills, with strong attention to detail.
Dependable, with the ability to complete assignments in a timely, accurate, and thorough manner.
Ability to manage programs and services, identify best practices, and execute metrics.
Excellent verbal and written interpersonal, organizational, and communication skills.
Commitment to diversity, equity, and inclusion.
Ability to travel to Washington, DC, up to three days per week.
Ability to work onsite in the Poppleton community at least two days per week; remote work is not available.

Nice To Haves

At least two years of experience in nonprofit affordable housing.
Spanish speaking.

Responsibilities

Engage residents to organize and mobilize, build community, connect residents with local resources, and encourage participation in resident and family events, sustainability-related gatherings, and other community events.
Regularly share resident success stories with the Regional Manager.
Work with the Managing Director to develop a long-term workplan based on identified resident needs.
Plan and coordinate social events, recreational activities, and programs for all ages, including education, financial literacy, community service, health and welfare, job readiness and workforce development, and resident leadership.
Develop program goals and desired outcomes.
Work with the Managing Director to build an annual budget and determine funding priorities; manage program spending and the resident services site budget.
Manage contracts and memoranda of understanding (MOUs) for third-party service providers at the property.
Prepare monthly internal reports on programs, successes, challenges, and goals, and prepare external reports required by contracts or MOUs as needed.
Recruit, train, and supervise onsite volunteers as needed.
Collect and manage resident demographic data to identify community-specific needs, and track service goals and output metrics.
Work with the Regional Manager to coordinate, manage, and track existing and new partnerships.
Establish and maintain relationships with local service providers, schools, civic organizations, funders, business partners, and other community-based organizations.
Participate in weekly meetings with the Regional Manager.
Meet regularly with onsite staff and tenant associations to plan resident meetings and community events and address opportunities, challenges, and shared goals related to resident services.
Support the Managing Director with fundraising, including identifying potential donors and funders from local governments, foundations, and corporations.
Travel to Washington, DC, up to three days per week to support DC-based RSCs with case management, resident follow-up, and administrative responsibilities.