Roving Member Service Teller

Red River Employees Federal Credit Union•Wake Village, TX

11d

About The Position

The Roving Member Service Teller provides teller and member service support to members and potential members at various Red River Employees Federal Credit Union (RRCU) branch locations. The role travels to branches as assigned to provide coverage when short-staffed and performs basic teller and member service functions under minimum supervision, in accordance with Credit Union operating procedures. The teller assists members with account needs and questions, helps resolve issues within their authority, handles transactions, balances a cash drawer, safeguards negotiables, and promotes RRCU products and services. The position also requires professional member interactions, attention to potential fraud, and adherence to Credit Union policies and procedures.

Requirements

High school diploma or equivalent.
Competent computer skills and ability to use standard office equipment.
Friendly, outgoing manner, good communication skills, and professional demeanor.
Ability to meet, speak, and deal effectively with people while remaining professional.
Ability to maintain a neat and professional appearance.
Ability to work in a fast-paced environment.
Ability to follow the core values of Team-Focused, Excellence, Authenticity, and Leading in Innovation.
Ability, with or without reasonable accommodation, to transport and reposition heavy bags of coin, stand for long periods, and operate standard teller equipment.

Nice To Haves

Twelve months or more of experience in a teller position is preferred.

Responsibilities

Travel to various branch locations as assigned to assist when short-staffed.
Greet and welcome members and visitors courteously, professionally, and promptly.
Perform basic teller and member service functions under minimum supervision and in accordance with Credit Union operating procedures.
Assist members with opening and closing accounts, answer questions about products and services, and resolve problems within the teller's authority.
Assist with membership needs, including direct deposits, IRA withdrawals or changes, electronic tax filing, check reordering, automatic transfers, and wire transfers.
Produce and explain statements, verify account transactions, and make necessary corrections.
Balance the cash drawer daily.
Safeguard negotiables until they are signed over to the appropriate designated employee.
Remain alert to warnings of fraud and troubleshoot member issues.
Promote and cross-sell RRCU products and services.
Adhere to Red River Employees Federal Credit Union policies and procedures.
Perform other related duties as assigned.